Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kiara Zarra

Orlando,FL

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

4
4
years of professional experience

Work History

Sales Associate

American Girl
Orlando, FL
08.2024 - 07.2025
  • Accelerate customer loyalty growth strategies through active engagement initiatives.
  • Elevate customer experience through personalized engagement, driving loyalty, and satisfaction in a dynamic retail environment.
  • Deliver exceptional customer service at the doll hair salon by offering ear piercings, spa treatments, and trendy hair-styling services.
  • Comply with company policies, rules, and procedures to help drive company objectives, and ensure safety standards.
  • Process payments, and manage exchanges, returns, and refunds in compliance with company policies.

Crystal Sales Associate

Stoneage Natural Rocks & Crystals
Altamonte Springs, FL
01.2024 - 06.2024
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Developed trusting relationships with customers by making personal connections.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Computed purchases and received and processed cash or credit payment.

Bookseller

Barnes & Noble
Pembroke Pines, Florida
05.2023 - 08.2023
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Resolved customer complaints with empathy and professionalism, ensuring customer satisfaction.
  • Maintained knowledge of current and bestselling books and upcoming publications to fulfill customer requests.
  • Handled cash transactions, verified credit cards and processed vouchers.

Brand Ambassador

Hollister.Co
Pembroke Pines, FL
11.2021 - 04.2022
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Used technology resources to assist customers in locating and selecting items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Accurately calculated purchases, and processed corresponding payments.

Education

Bachelor of Arts - Advertising/PR & Business Communication

University of Central Florida
Orlando, FL
05-2027

High School Diploma -

Archbishop Edward A. Mccarthy High School
Southwest Ranches, FL
05-2023

Skills

  • Customer service and engagement
  • Pos systems and ordering platforms
  • Product sales
  • Multi-tasking strength
  • Problem-solving skills
  • Teamwork and collaboration
  • Verbal and written communication
  • Flexible schedule

Languages

English
Native/ Bilingual
Haitian Creole
Native/ Bilingual

Timeline

Sales Associate

American Girl
08.2024 - 07.2025

Crystal Sales Associate

Stoneage Natural Rocks & Crystals
01.2024 - 06.2024

Bookseller

Barnes & Noble
05.2023 - 08.2023

Brand Ambassador

Hollister.Co
11.2021 - 04.2022

Bachelor of Arts - Advertising/PR & Business Communication

University of Central Florida

High School Diploma -

Archbishop Edward A. Mccarthy High School

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