Summary
Overview
Work History
Education
Skills
Timeline
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Kiara D. Prince

Augusta,GA

Summary

Accomplished professional with strong understanding of payroll procedures, tax regulations, benefits administration, and administrative support. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management, mathematics and finance-related initiatives.

Overview

4
4
years of professional experience

Work History

Payroll Technician

City of Augusta
03.2023 - Current
  • Processed payroll data, including hours worked, taxes withheld, and deductions for benefits.
  • Collaborated with external vendors such as insurance carriers and government agencies regarding FMLA claims processing activities.
  • Calculated wages for new hires and existing employees based on time sheets, overtime payments, and other compensation-related information.
  • Performed manual calculations to ensure accuracy of payroll entries.
  • Conducted annual reviews of existing policies to update information.
  • Educated clients on insurance policies and procedures.
  • Assisted with the implementation of a new payroll system.
  • Managed direct deposit processes for all employees within the organization.
  • Maintained accurate documentation of all employee leaves taken under the Family Medical Leave Act.

Payroll Implementations Specialist II

ADP
08.2022 - 03.2023
  • Analyzed and designed business processes, created data models, and developed process flows to support system implementation.
  • Developed a comprehensive understanding of the existing applications and their associated data structures.
  • Generated reports that summarized project activities, timelines, costs and results for management review.
  • Managed multiple concurrent projects while adhering to strict deadlines.

Administrative Assistant/Office Manager

Richmond County School System
04.2021 - 07.2022
  • Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
  • Answered phone calls, responded to emails, routed mail, and coordinated courier services.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Coordinated meetings, conferences, travel arrangements, and department activities.
  • Reviewed employee leave requests to determine eligibility under the Family Medical Leave Act. Developed and implemented FMLA processes to ensure compliance with federal and state regulations.
  • Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Scheduled appointments between clients and customers and internal staff members.

AppleCare Advisor (Remote)

AppleOne
10.2019 - 01.2022
  • Assisted customers with troubleshooting, diagnosing and resolving issues related to their Apple devices.
  • Answered customer questions about product features, setup, installation and usage.
  • Followed up with customers to ensure their satisfaction was met after service was rendered.
  • Identified potential sales opportunities from incoming calls and transferred them to appropriate team members for follow-up action.
  • Provided technical assistance to customers over the phone and through email regarding Apple products.

COVID-19 Response Frontline Case Investigator

Richmond County School System
09.2020 - 04.2021
  • Conducted contact tracing for positive COVID-19 cases, gathering information from individuals and their contacts.
  • Performed data entry tasks related to case investigation into a secure database system.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Verified insurance and communicated coverage to staff and patients.
  • Notify school regarding cases/close contacts received from The Department Health.
  • Collaborated with local public health departments in order to provide timely updates on new cases.
  • Submitting weekly school reports to GADOE on case numbers.
  • Creating charts that record our daily numbers from cases received.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Providing Area Superintendent's with any information needed on daily numbers and COVID-19 cases and close contact student's.
  • Filing all documentation received from The Department of Health & Schools into there designated folders.

Education

Bachelor of Science - Information Technology

Strayer University
Washington, DC
03.2027

High School Diploma -

Penn Foster Career School
Scranton, PA
10.2017

Skills

  • Proficient in Microsoft Office tools
  • Administrative Support
  • Office Management
  • Account Management
  • Appointment Scheduling
  • Benefits Explanation
  • Insurance
  • Financial Reports
  • Bookkeeping
  • Payroll Administration
  • Electronic document preparation
  • Scheduling and calendar management
  • Dedicated team player

Timeline

Payroll Technician

City of Augusta
03.2023 - Current

Payroll Implementations Specialist II

ADP
08.2022 - 03.2023

Administrative Assistant/Office Manager

Richmond County School System
04.2021 - 07.2022

COVID-19 Response Frontline Case Investigator

Richmond County School System
09.2020 - 04.2021

AppleCare Advisor (Remote)

AppleOne
10.2019 - 01.2022

Bachelor of Science - Information Technology

Strayer University

High School Diploma -

Penn Foster Career School

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Kiara D. Prince