Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kiara Damarie Leon

Orlando,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

10
10
years of professional experience

Work History

Manager

McDonald's
Orlando, FL
07.2020 - Current
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Sales Associate

Orlando Convention Center
Orlando, FL
01.2020 - 03.2020
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Assessed customer needs to provide assistance and information on product features.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.

Call Center Representative

Alorica
Miami, FL
06.2015 - 12.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Strengthened customer retention by offering discount options.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Performed outbound calling campaigns to promote new products or services.

Cashier Team Lead

Pollo Tropical
Homestead, FL
04.2014 - 04.2015
  • Assisted customers with locating items within the store when requested.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Greeted customers promptly and responded to questions.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Trained new cashiers on proper use of registers and store policies.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted in preparing food items such as sandwiches or salads when necessary.
  • Replenished condiments, napkins, utensils and other necessary items during shifts.
  • Reviewed contents on food trays to check complete order.
  • Accurately made change for cash transactions.
  • Operated cash registers, credit card machines and other related equipment accurately.

Cashier

Family Dollar
Homestead, FL
01.2014 - 03.2014
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Built and maintained productive relationships with employees.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Education

High School Diploma -

Homestead Senior High School
Homestead, FL
06-2014

Skills

  • Business Administration
  • Strategic Planning
  • Staff Development
  • Performance Management
  • Expense Tracking
  • Policy Implementation
  • Operations Management
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Verbal and Written Communication
  • Time Management
  • Team Leadership
  • Staff Management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Manager

McDonald's
07.2020 - Current

Sales Associate

Orlando Convention Center
01.2020 - 03.2020

Call Center Representative

Alorica
06.2015 - 12.2019

Cashier Team Lead

Pollo Tropical
04.2014 - 04.2015

Cashier

Family Dollar
01.2014 - 03.2014

High School Diploma -

Homestead Senior High School

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Kiara Damarie Leon