Summary
Overview
Work History
Education
Skills
Languages
Awards
Projects
References
Timeline
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Kiarah Hayes

Southfield,MI

Summary

Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event. Team-oriented and customer-centered Server with passion for food service industry. Works well in large teams or in small groups for private events. Reliable Banquet Server with trained in fast and sanitary food transport. Exemplary workplace focus and physical coordination. Professional and friendly with patrons and co-workers alike.

Overview

4
4
years of professional experience

Work History

Banquet and Fine Dining Server

Los Angeles Athletic Club
Los Angeles, CA
12.2022 - 03.2024
  • Delivered food orders from kitchen to dining room in a timely manner.
  • Ensured proper presentation of dishes before serving to the guest.
  • Checked back with customers during meals to ensure satisfaction with food and beverage items.
  • Followed established safety regulations when handling hot plates or trays of food.
  • Cleared used tableware between courses and replaced with clean items as necessary.
  • Maintained knowledge of current menu items, garnishes, ingredients, preparation methods and presentations.
  • Processed payments accurately at the end of each meal service period.
  • Informed guests about daily specials as well as any changes on the menu.
  • Collected dirty dishes from tables following course completion and removed them to dishwashing area.
  • Replenished supplies such as utensils, napkins and condiments throughout shift hours.
  • Refilled water glasses regularly during meal services.
  • Stocked side stations with additional supplies such as coffee cups or extra cutlery.
  • Performed general cleaning tasks such as sweeping floors or wiping down surfaces.
  • Adhered strictly to sanitation policies when handling food or beverages.
  • Served wine and other drinks according to restaurant standards.
  • Assisted cooks in plating desserts for special events.
  • Responded quickly to any customer complaints or concerns regarding their dining experience.
  • Provided exceptional service to high volume of daily customers.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Adhered to sanitation and safety policies, protecting establishment and patrons.
  • Greeted guests upon arrival and provided them with menus.
  • Assisted in setting up banquet tables with linens, china, glassware and silverware.
  • Prepared beverages for guests including coffees, teas, juices and cocktails.
  • Provided excellent customer service to all guests by responding promptly to their requests.

Banquet Server

The Breakers
Palm Beach, FL
08.2021 - 09.2022
  • Greeted guests upon arrival and provided assistance throughout the event.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Carried trays of food items from kitchen to dining areas.
  • Served beverages and appetizers to guests in an efficient manner.
  • Ensured that all dishes were served at the correct temperature.
  • Maintained cleanliness of work area throughout shift including tables, chairs and floors.
  • Followed proper sanitation guidelines when handling food items.
  • Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
  • Communicated with chefs regarding any special requests from guests.
  • Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
  • Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
  • Set up stations for serving meals according to established guidelines.
  • Changed table settings between courses as necessary.

Server

Christopher's Kitchen
Palm Beach Gardens, FL
07.2020 - 09.2021
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.

Education

Some College (No Degree) - AUDIO ENGINEERING

Full Sail University
Winter Park, FL

Degree -

School Name

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Public Speaking
  • Organization and Time Management
  • Social Perceptiveness
  • Organization
  • Sound design
  • Audio mixing
  • Writing Lyrics
  • Social Media Promotion
  • Music Theory
  • Visual design
  • Equipment Preparation
  • Adobe Photoshop
  • Image Archiving
  • Shot Composition
  • Photo editing
  • Attention to Detail
  • Excellent Communication
  • Research
  • Time Managemen

Languages

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Awards

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Projects

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References

References available upon request.

Timeline

Banquet and Fine Dining Server

Los Angeles Athletic Club
12.2022 - 03.2024

Banquet Server

The Breakers
08.2021 - 09.2022

Server

Christopher's Kitchen
07.2020 - 09.2021

Some College (No Degree) - AUDIO ENGINEERING

Full Sail University

Degree -

School Name

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Kiarah Hayes