Summary
Overview
Work History
Education
Skills
Timeline
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Kiarah Pineda

Greensboro,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Humana Pharmacy Inc
09.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered 60-80 customer calls daily with minimal wait times.
  • Compiled data and reviewed information for accuracy prior to input.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.

Customer Service Agent

Centene Corporation
10.2021 - 09.2022
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously

Call Center Agent

TTEC
03.2020 - 10.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Completed data entry tasks with accuracy and efficiency.
  • Compiled data and reviewed information for accuracy prior to input.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Education

Associate of Arts -

GWINNETT INSTITUTE
Orlando, FL
09.2021

High School Diploma -

Central Pointe Christian Academy
05.2018

Skills

  • Documentation
  • Call Volume and Quality Metrics
  • Online Chat
  • Check Processing Software
  • Data Collection
  • Spreadsheet Management
  • Problem-Solving
  • Multitasking Abilities
  • Data Entry
  • Good Telephone Etiquette
  • Critical Thinking
  • Complex Problem-Solving

Timeline

Customer Service Representative

Humana Pharmacy Inc
09.2022 - Current

Customer Service Agent

Centene Corporation
10.2021 - 09.2022

Call Center Agent

TTEC
03.2020 - 10.2021

Associate of Arts -

GWINNETT INSTITUTE

High School Diploma -

Central Pointe Christian Academy

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Kiarah Pineda