Kiara Kasey Vidal-Gonzalez
Waukegan,IL
Summary
Retail customer service associate, proficient in answering questions and resolving concerns quickly. Simultaneously process returns and payments, organize merchandise, and satisfy customers. Collaborative team player with a service focused mindset.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Associate/Operations Associate
Kohls Department Store
Gurnee, IL
08.2019 - Current
- Assisted with customer service including responsibilities including returns, answering questions, assist with customer needs
- Managed retail duties including cashier, restocking and customer communication
- Maintaining a positive attitude and collaborating as part of the team
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Receive all incoming shipments, unpack orders, and place product in correct locations.
- Supported loss prevention goals by monitoring shopper behavior.
- Assisted with inventory
- Fulfilled online orders
- Working well under pressure
- Answering high volume phone calls
- Demonstrate excellent written and verbal communication skills
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty
Certified Nursing Assistant
College Of Lake County
Grayslake, IL
08.2020 - 01.2021
- CNA Certified
- Assist with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing, and grooming
- Display strong clinical skills in accessing vital signs, performing glucose checks, and providing pre- and post-operative care
- Measure fluid intake/output and record each measurement; alerted resident’s assigned nurse if any issues arise.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
High School Diploma -
Waukegan High School
Waukegan, IL05.2021
Associate of Science - Nursing
College of Lake County
Grayslake, IL05.2023
Skills
- Teamwork and Collaboration
- Interpersonal skills
- Time management
- Critical thinking
- Engaging with Diverse Customers
- Customer Service
- Merchandising and Display
- CPR Certification
- Recording Vital Signs
- Personal Care Assistance
- Care Monitoring
- Emotional and Social Support
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
- Dementia Live
Timeline
Certified Nursing Assistant
College Of Lake County
08.2020 - 01.2021
Retail Associate/Operations Associate
Kohls Department Store
08.2019 - Current
High School Diploma -
Waukegan High School
Associate of Science - Nursing
College of Lake County