Kiara Liz Cardona-Nieves
Orlando,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Motivated to maintain customer satisfaction and contribute to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Services Advisor I
Health Insurance Store
Kissimmee, Florida
10.2022 - Current
- Answered phone calls promptly and responded to emails within 24 hours.
- Managed daily operations related to client enrollment processes, such as verifying enrollment applications and providing assistance on application requirements.
- Provided customer service support to answer inquiries about health plans and the application process.
- Performed data entry tasks such as entering customer information into databases accurately.
- Reviewed and analyzed customer statements to ensure accuracy of commission payments.
- Resolved customer complaints or escalated them as necessary in a timely manner.
Sales Associate
Old Navy
Orlando, FL
06.2021 - 06.2022
- Managed cash register transactions accurately and efficiently.
- Assisted with training new employees on retail processes and procedures.
- Developed strong working relationships with co-workers through effective communication.
- Greeted customers and provided exceptional customer service.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Fitting room operator, by keeping fitting rooms cleaned, organized, and well-maintained, also provides customer service.
- Quick and efficient daily store recovery and replenishment.
Education
Full Time Student -
Valencia College
Kissimmee, FLStudent -
Freedom High School
Orange County Pubic SchoolSkills
- Computer proficiency
- Communication Skills
- Fluent in Spanish
- Learning/adaptability skills
- Leadership skills
- Client Engagement
- Retail Store Operations
- Teamwork and Collaboration
- Data Entry
- Problem-Solving
Certification
Microsoft Word/Excel, 08/2020 - Present
Accomplishments
High School Diploma
Languages
- English, Native or Bilingual Proficiency
- Spanish, Native or Bilingual Proficiency
Hobbies and Interests
- Journaling
- Soccer
- Reading
- Psychology
Timeline
Administrative Services Advisor I
Health Insurance Store
10.2022 - Current
Sales Associate
Old Navy
06.2021 - 06.2022
Full Time Student -
Valencia College
Student -
Freedom High School
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