Kiara M Washington
Smyrna,TN
Summary
I have 10+ years in experience of employment in different positions. Gaining my first job as a cashier/cook, to now having 4 years of work from home experience, followed by quite a bit of insurance knowledge to go along with. During my career of customer service I have held several positions assisting customers to the best of my ability. I hold a lot of computer skills and knowledge which is my preferred point of interest followed by a strong sense of office work, filling , accounting , payments, etc. I have had the great opportunity to obtain my class B commercial drivers license in 2024, holding the air bags and passenger endorsement .
I graduated high school in Tampa, Fl with a 3.4 GPA .
Overview
13
13
years of professional experience
1
1
Certification
Work History
Tour Conductor/Driver
Old Town Trolley
Nashville, TN
02.2024 - Current
- Assisted passengers with boarding and disembarking the tour vehicle.
- Provided entertaining commentary throughout the tour to engage passengers.
- Maintained a professional demeanor at all times when interacting with customers.
- Ensured adherence to safety regulations while on board.
- Developed an understanding of local attractions, events, and culture for inclusion in tours.
- Conducted pre-trip inspections of vehicles before departure from each destination.
- Greeted guests upon their arrival at pick up locations.
- Resolved any issues that may arise during the course of the journey promptly and efficiently.
- Responded to customer inquiries about upcoming tours or services offered by the company.
- Developed guest relationships to achieve high level of satisfaction.
- Described tour points of interest to group members, responding to questions and inquiries.
- Navigated through diverse weather conditions and environments to deliver tours without compromising quality or safety.
- Performed regular research to keep information provided on tours accurate and up-to-date.
- Developed and updated tour scripts to include historical facts, anecdotes, and relevant information.
Client Service Representative
Connect/Costco
Remote, TN
03.2023 - 03.2024
- Spoke with customers by phone
- Provided information about products and services
- Took and recorded orders
- Canceled accounts
- Received and processed incoming phone calls from customer or client base
- Recorded details of customer transactions, interactions, inquiries, comments
- Prioritized data entry daily to ensure customers' needs were met
- Ensured that appropriate changes were made to resolve customer concerns
- Effectively identified customer concerns over the phone
- Determined charges for services requested
- Collected deposits or payments
- Arranged for billing.
Claims/Payment Specialist
Zelis Payments
Remote, FL
09.2020 - 02.2023
- Used software tools including CX One , Nice , Workday , Powerpoint , Manage Providers , SFax
- Created checks, routed for signature, and processed for mailing
- Reconciled and posted receipts for cash received by various departments
- Responded to client inquiries
- Entered into machines all information needed for bill creation
- Prepared and reviewed accounts payable invoices
- Compiled transaction records
- Reconciled routine accounting records, such as bank statements
- Answered mail and telephone inquiries regarding rates, routing, and procedures
- Consulted sources such as rate books, manuals, and insurance company representatives in order to determine specific charges and information such as rules, regulations, and government tax and tariff information
- Contacted customers to obtain and relay accounted information
- Kept records of invoices and supported documents
- Operated typing, adding, calculating, and billing machines
- Performed bookkeeping work, including posting data and keeping other records concerning costs of goods and services and the shipment of goods
- Resolved discrepancies in accounting records
- Reviewed compiled data on operating costs and revenues to set rates
- Reviewed documents such as purchased orders, sales tickets, charge slips, and hospital records to compute fees and charges due
- Typed billing documents, shipping labels, credit memorandums, and credit forms, using typewriters and computers
- Verified accuracy of billing data and revised any errors.
Customer Care Representative
Acree Plumbing &Air
Remote, FL
01.2020 - 09.2020
- Used software tools including PowerPoint , Chrome , FieldEdge , Google Spread Sheets
- Spoke with customers by phone
- Took and recorded orders
- Received and processed incoming phone calls from customer or client base
- Recorded details of customer inquiries, complaints, comments
- Ensured that appropriate changes were made to resolve customer concerns
- Effectively identified customer concerns over the phone
- Collected deposits or payments
- Arranged for billing
- Provided sales support
- Maintained a positive and professional phone demeanor
- Performed office duties such as data entry, word processing, filing, copying
- Checked to ensure that appropriate changes were made to resolved customers' problems
- Completed contract forms, prepared change of address records, and issue service discontinuance orders, using computers
- Conferred with customers by telephone and in person to provided information about products and services, to take and enter orders, cancelled accounts, and to obtain details of complaints
- Determined charges for services requested, collected deposits and payments, and arranged for billing
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Obtained and examined all relevant information to assessed validity of complaints and to determine possible causes, such as
- Page 1 / 4
- Collected deposits or payments
- Arranged for billing
- Provided sales support
- Maintained a positive and professional phone demeanor
- Performed office duties such as data entry, word processing, filing, copying
- Checked to ensure that appropriate changes were made to resolved customers' problems
- Completed contract forms, prepared change of address records, and issue service discontinuance orders, using computers
- Conferred with customers by telephone and in person to provided information about products and services, to take and enter orders, cancelled accounts, and to obtain details of complaints
- Determined charges for services requested, collected deposits and payments, and arranged for billing
- Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Obtained and examined all relevant information to assessed validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
- Referred unresolved customer grievances to designated departments for further investigation
- Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Customer Service Agent
HPONE Aetna
Tampa, FL
10.2019 - 01.2020
- Used software tools including Libre Office 6.1 , Excel , PowerPoint, Chrome , DRX , Aetna Medicare
- Gov , Word Processing
- Spoke with customers by phone
- Provided information about products and services
- Took and recorded orders
- Received and processed incoming phone calls from customer or client base
- Recorded details of customer interactions, inquiries, complaints, comments
- Prioritized data entry daily to ensure customers' needs were met
- Ensured that appropriate changes were made to resolve customer concerns
- Effectively identified customer concerns over the phone
- Referred unresolved customer grievances for further investigation
- Provided sales support
- Performed office duties such as data entry, word processing, filing, copying.
Supplies Customer Service Agent
Dex Imaging
Tampa, FL
06.2018 - 07.2019
- Used software tools including Excel , PowerPoint , Chrome , Internet Explorer
- Spoke with customers by phone
- Provided information about products and services
- Took and recorded orders
- Canceled accounts
- Received and processed incoming phone calls from customer or client base
- Recorded details of customer transactions, interactions, inquiries, complaints, comments
- Prioritized data entry daily to ensure customers' needs were met
- Ensured that appropriate changes were made to resolve customer concerns
- Effectively identified customer concerns over the phone
- Responded to customer inquiries
- Communicated with a clear, distinct voice.
Call Center Agent
Convergys , H & R Block
Tampa, FL
04.2017 - 05.2018
- Used software tools including Accepting Inbound Calls For H&&R Block To Set Tax Appointments For Client Throughout The U.s
- To Come In To Prepare Their Taxes
- Set Callbacks , Answer Tax Questions , Look Up Refunds , Provide Office Information
- Spoke with customers by phone
- Received and processed incoming phone calls from customer or client base
- Recorded details of customer complaints, comments
- Ensured that appropriate changes were made to resolve customer concerns
- Referred unresolved customer grievances for further investigation
- Determined whether losses were covered by insurance
- Determined possible causes of customer complaints
- Maintained effective working relationships with customers
- Performed office duties such as data entry, word processing
- Knowledge sets include answering.
Cashier
Dunkin Donuts
Tampa, FL
04.2017 - 08.2017
- Took payment from customers
- Paid out change and cash back orders
- Used debit/credit card machines
- Got signatures from customers using debit cards
- Assisted other cashiers with difficult customers
- Handled cash and made correct change
- Gave receipts
- Refunded customers for returned items
- Gave store credit for returned items
- Counted money in cash drawer at the beginning of each shift
- Made sure there was enough change in the cash drawer
- Greeted customers.
Cashier
Wendys
Thomasville, GA
12.2016 - 03.2017
- Washington
- Page 2 / 4
- Assisted other cashiers with difficult customers
- Handled cash and made correct change
- Gave receipts
- Refunded customers for returned items
- Gave store credit for returned items
- Counted money in cash drawer at the beginning of each shift
- Made sure there was enough change in the cash drawer
- Greeted customers., Took payment from customers
- Paid out change and cash back orders
- Used debit/credit card machines
- Got signatures from customers using debit cards
- Assisted other cashiers with difficult customers
- Handled cash and made correct change
- Gave receipts
- Refunded customers for returned items
- Counted money in cash drawer at the beginning of each shift
- Made sure there was enough change in the cash drawer
- Greeted customers
- Maintained clean work area.
Quality Assurance Technician
Fpl Foods LLC
Thomasville, GA
07.2015 - 12.2016
- Inspected parts, materials, assemblies, accessories
- Documented and detailed any nonconformance of products/parts to specifications
- Performed routine sampling of materials and products
- Maintained logs of product inspections
- Verified quantities
- Examined and measured items for company standards, dimensional accuracy, functional operation
- Ensured compliance with procedures for receiving, storage, shipping
- Determined correct specifications by interpreting data
- Discarded or rejected products that did not meet specifications
- Observed and monitored production operations and equipment
- Recorded inspection and test data, including weights, temperatures, quantities inspected
- Performed random sampling of materials and products.
Cashier
Walmart Supercenter
Moultrie, GA
09.2013 - 06.2015
- Took payment from customers
- Punched in codes for items without barcodes
- Used debit/credit card machines
- Accepted and processed checks
- Got signatures from customers using debit cards
- Assisted other cashiers with difficult customers
- Bagged purchases
- Handled cash and made correct change
- Processed food stamps and other aid vouchers
- Gave receipts
- Cash Checks.
Cold Meat Cook
Whataburger
Thomasville, GA
12.2012 - 09.2013
- Prepared food in a restaurant
- Weighed and measured ingredients
- Prepared meats
- Prepared raw produce for cooking or eating
- Cooked foods by frying, grilling
- Ordered food
- Maintained detailed menu knowledge
- Maintained clean and tidy personal appearance
- Maintained professional dress code
- Inspected food preparation areas to ensure safe, sanitary foodhandling practices
- Delivered food to wait staff for service to customers
- Kiara Washington
- Page 3 / 4
- Prepared food in a restaurant
- Weighed and measured ingredients
- Prepared meats
- Prepared raw produce for cooking or eating
- Cooked foods by frying, grilling
- Ordered food
- Maintained detailed menu knowledge
- Maintained clean and tidy personal appearance
- Maintained professional dress code
- Inspected food preparation areas to ensure safe, sanitary foodhandling practices
- Delivered food to wait staff for service to customers
- Worked other cooks' shifts as needed.
Cashier
Burger King
Tampa, FL
08.2011 - 11.2012
- Took payment from customers
- Used debit/credit card machines
- Got signatures from customers using debit cards
- Assisted other cashiers with difficult customers
- Handled cash and made correct change
- Processed vouchers and coupons
- Gave receipts
- Counted money in cash drawer at the beginning of each shift
- Greeted customers
- Maintained clean work area.
Education
High School Diploma -
Robinson High School
01.2012
Skills
- Accountancy
- Accounting
- Accounts Payable
- Appointment Setting
- Basic Internet Skills
- Bill Adjustment
- Billing
- Bookkeeping
- Building Effective Relationships
- Business-to-Business
- Charge And Disbursement Determination
- Client Service
- Safety Procedures
- Class B Commercial Driver License
- Cooking
- Credit
- Customer Accounts Review
- Customer Complaint Resolution
- Customer Relations
- Customer Service
- Data Entry
- Exchanging Merchandise
- Fast
- File Management
- Forms
- Heavy Lifting
- Insurance
- Insurance Knowledge
- Internet Explorer
- Invoice Preparation &Knowledge
- Materials Management
- Medical Coding
- Microsoft Excel
- Microsoft Internet Explorer
- Microsoft Mail
- Microsoft Office
- Microsoft Powerpoint
- People Management
- Planning
- Quality Assurance And Control
- Recording
- Refunding Money
- Research
- Routers
- Sales
- Shipping & Receiving
- Spreadsheets
- Telephone Skills
- Typing 55 WPM
- Word Processing
- Strong leadership
- Transportation and travel
- Training and mentoring
- Historical Research
Certification
- CDL Class B
- Air Bag Endorsement
- Passenger Endorsement
Timeline
Tour Conductor/Driver
Old Town Trolley
02.2024 - Current
Client Service Representative
Connect/Costco
03.2023 - 03.2024
Claims/Payment Specialist
Zelis Payments
09.2020 - 02.2023
Customer Care Representative
Acree Plumbing &Air
01.2020 - 09.2020
Customer Service Agent
HPONE Aetna
10.2019 - 01.2020
Supplies Customer Service Agent
Dex Imaging
06.2018 - 07.2019
Call Center Agent
Convergys , H & R Block
04.2017 - 05.2018
Cashier
Dunkin Donuts
04.2017 - 08.2017
Cashier
Wendys
12.2016 - 03.2017
Quality Assurance Technician
Fpl Foods LLC
07.2015 - 12.2016
Cashier
Walmart Supercenter
09.2013 - 06.2015
Cold Meat Cook
Whataburger
12.2012 - 09.2013
Cashier
Burger King
08.2011 - 11.2012
- CDL Class B
- Air Bag Endorsement
- Passenger Endorsement
High School Diploma -
Robinson High School
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