Kiara Marmol Moreno
Fort Worth,TX
Summary
Reliable and compassionate Dental Biller and Front Desk Specialist with a strong background in insurance billing, claims processing, payment posting, and procedure coding. Bilingual in English and Spanish, with excellent communication skills that support clear and effective interactions with both patients and insurance providers.
Known for creating a welcoming, professional front desk experience while maintaining strict attention to confidentiality, HIPAA compliance, and accuracy in patient records. Recognized for delivering outstanding customer service and effectively balancing administrative and billing duties in fast-paced clinical environments.
Overview
2
2
years of professional experience
Work History
Biller/Executive Administrative Assistant
Abram Dental and Orthodontics
04.2024 - Current
- Minimized billing errors by conducting regular audits of patient records, identifying discrepancies, and initiating corrective actions.
- Verified insurance eligibility and benefits by contacting carriers and researching coverage for specific dental procedures.
- Processed insurance claims and patient billing tensuring accuracy in coding and documentation.
- Applied correct codes for dental services to maximize reimbursement and reduce claim rejections.
- Identified and resolved billing variances and denials by coordinating with insurance companies and internal staff.
- Followed up on unpaid claims and patient balances, improving collections and reducing outstanding accounts.
- Increased revenue by accelerating invoice processing and implementing structured follow-up procedures.
- Maintained accurate and current records of payments, adjustments, and patient accounts.
- Handled patient billing inquiries with professionalism, clarifying charges and payment responsibilities.
- Ensured full compliance with HIPAA by securing patient data and maintaining strict confidentiality.
- Streamlined claim submission processes and optimizing documentation accuracy.
- Collaborated with insurance carriers to expedite approvals and improve claim turnaround times.
- Processed payments in-person and by phone with a strong focus on detail and transaction accuracy.
Front Desk Receptionist
Pearl Smile Dental
10.2023 - 03.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with patients, and updated patients records.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Greeted visitors warmly, creating positive first impression of office.
Education
Ischool Virtual Academy - High School Diploma
- Online Skills
- Bilingual: Fluent in English and Spanish
- Insurance Billing Procedures
- Payment Posting & Tracking
- Invoice Processing & Coding
- Data Entry & Patient Information Management
- Dentrix & Financial Software Proficiency
- Spreadsheet & Record Management
- Customer Service & Communication
- Problem-Solving & Attention to Detail
Timeline
Biller/Executive Administrative Assistant
Abram Dental and Orthodontics
04.2024 - Current
Front Desk Receptionist
Pearl Smile Dental
10.2023 - 03.2024
Ischool Virtual Academy - High School Diploma