Dedicated professional with a strong background in customer service, team collaboration, and attention to detail. Proven ability to enhance guest experiences and maintain operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery on EBIKE
Door Dash/Uber Eats/Grubhub
Queens
03.2024 - Current
Busser
Standard Hotel
Manhattan
06.2022 - 01.2024
Assisted servers by delivering food and beverages promptly.
Set up and cleared tables for dining service efficiently.
Collaborated with kitchen staff to ensure timely food preparation.
Maintained cleanliness of dining areas and guest spaces.
Monitored supply levels and communicated needs to management.
Supported special events by preparing designated areas for guests.
Ensured compliance with health and safety standards consistently.
Engaged with guests to enhance their dining experience positively.
Cashier/Ticket Seller
Cinepolis Movie Theatre
Manhattan
04.2018 - 05.2022
Processed customer transactions accurately and efficiently at a busy movie theatre.
Managed cash register operations and handled cash, credit, and gift card payments.
Assisted customers with ticket purchases and provided information on showtimes.
Maintained cleanliness and organization of the concession area for optimal service.
Collaborated with team members to ensure smooth operations during peak hours.
Addressed customer inquiries and resolved issues to enhance overall experience.
Barista (bubble tea/coffee)
Jamaica Food Court
Jamaica
05.2016 - 07.2017
Prepared and served a variety of coffee beverages and pastries.
Maintained cleanliness and organization of the coffee station and dining area.
Engaged with customers to provide excellent service and address inquiries.
Managed inventory levels of coffee beans, syrups, and other supplies.
Trained new staff on beverage preparation and customer service standards.
Computer Manager
Queens Central Libary
Jamaica
04.2014 - 01.2015
Managed computer systems to support library operations and enhance user experience.
Assisted patrons with technology inquiries and provided troubleshooting support.
Maintained hardware and software inventory for library computing resources.
Cleric Receptionist
Immaculate Conception Monastery
Queens
06.2012 - 02.2013
Greeted visitors warmly and directed them to appropriate areas.
Managed incoming calls and routed messages to staff members.
Coordinated mail distribution and ensured accurate deliveries.
Maintained a clean and organized reception area for a welcoming atmosphere.