Kiarey Wilkes
IT Support Specialist
Concord,NC
Summary
Dynamic IT graduate with extensive hands-on technical training in hardware support, Windows systems, and Microsoft 365. Proficient in troubleshooting, workstation setup, and delivering customer-focused technical assistance to ensure seamless user experiences. Familiar with ticketing systems and skilled in hardware and software maintenance, contributing to efficient operations. Committed to prompt issue resolution while fostering clear communication and providing exceptional service.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Cap 2 Associate
Walmart Supercenter
09.2019 - Current
- Assisted customers and team members with equipment and product-related issues, ensuring clear communication and timely resolution.
- Tracked inventory with handheld devices, ensuring accurate records of equipment and product availability.
- Reported and escalated equipment issues, supporting store operations.
- Worked collaboratively under high-traffic, time-sensitive conditions, building adaptability and problem-solving skills that are valuable in IT support.
Education
Associate of Applied Science - Information Technology - Software Development
07.2025
GPA: 3.1
- Dean's List Spring 2025
Skills
Customer support
Problem-solving
Quick learner
Technical support
Software installation
Desktop support
LAN/WAN
Hardware troubleshooting
Operating systems
Hardware and software configuration
Microsoft windows and office
Hardware and software repair
Certification
Dean's List, Central Piedmont Community College, Spring 2025
Timeline
Cap 2 Associate - Walmart Supercenter
09.2019 - Current
Central Piedmont Community College - Associate of Applied Science, Information Technology - Software Development