Kiarey Wilkes
IT Support Specialist
Concord,NC
Summary
Motivated IT graduate with an Associate of Applied Science in Software Development and hands-on training in hardware, networking, and support. Experienced assisting end users with troubleshooting, configuring devices, and maintaining inventory through education and real-world retail experience. Skilled at providing excellent customer service, resolving issues quickly, and documenting solutions. Proficient in Windows and Google platforms, with growing knowledge of network security, mobile devices, and classroom technology. Seeking to bring strong technical and problem-solving skills to support staff and students as an IT Specialist with KIPP NC.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Cap 2 Associate
Walmart Supercenter
09.2019 - Current
- Assisted customers and team members with equipment and product-related issues, ensuring clear communication and timely resolution.
- Tracked inventory with handheld devices, ensuring accurate records of equipment and product availability.
- Reported and escalated equipment issues, supporting store operations.
- Worked collaboratively under high-traffic, time-sensitive conditions, building adaptability and problem-solving skills that are valuable in IT support.
- Relevant IT Experience.
- Configured and supported Windows systems, iPads, and virtual machines in lab environments.
- Installed and troubleshot software, including Microsoft 365 and Adobe tools.
- Practiced basic networking (LAN/WAN, Wi-Fi setup, TCP/IP troubleshooting).
- Documented troubleshooting steps, updated knowledge articles, and used ticketing concepts (ServiceNow).
- Provided peer support for classmates, simulating real-world help desk environments.
Education
Associate of Applied Science - Information Technology - Software Development
07.2025
GPA: 3.1
- Dean's List Spring 2025
Skills
Customer support
Certification
Dean's List, Central Piedmont Community College, Spring 2025
Timeline
Cap 2 Associate - Walmart Supercenter
09.2019 - Current
Central Piedmont Community College - Associate of Applied Science, Information Technology - Software Development
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