Kiari Kai
Oahu,HI
Summary
As a skilled Customer Service Representative with 3+ years of office administration experience, I posses strong communication and problem solving skills. I am dedicated, reliable and, the thrive in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Emergency Plumbing & Solar
03.2020 - 04.2024
- Answered constant flow of customer calls with minimal wait times with a 85% + call booking rate
- Managed team of customer service representatives, consistently achieving performance targets and goals.
- Updated account information to maintain customer records via Service Titan
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Exceeded sales targets by upselling products or services during routine customer interactions.
- Liaised with Dispatchers to coordinate daily work schedule for all technicians & apprentices
Administrative Assistant
Hawaii Restoration Services
11.2020 - 06.2023
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Monitored and ordered supplies and materials to keep office well stocked.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
High School Diploma -
Kapolei High School
Kapolei, HI05.2022
Skills
- Microsoft 365
- Google Drive/ Docs/ Sheets
- Power Selling Pros
- Service Titan
- Managing Multiple Phone Lines
- Problem Resolution
- Scheduling and Coordinating
- Administrative Support
- Excellent multi-tasking ability
- Clear oral/written communication
- Document Management
- Customer Service
Timeline
Administrative Assistant
Hawaii Restoration Services
11.2020 - 06.2023
Customer Service Representative
Emergency Plumbing & Solar
03.2020 - 04.2024
High School Diploma -
Kapolei High School
Similar Profiles
Noah HolewaNoah Holewa
Office Manager/ Dispatcher at Emergency Plumbing LLCOffice Manager/ Dispatcher at Emergency Plumbing LLC
Luke ThompsonLuke Thompson
Lead Technician at Emergency plumbing llcLead Technician at Emergency plumbing llc
Kingsley YoungeKingsley Younge
Plumbing Helper at Emergency PlumbingPlumbing Helper at Emergency Plumbing