Kiarra Amendola
Eagle Mountain
Summary
Proven professional with a track record of excellence at University of Utah Hospital, adept in multitasking and time management. Demonstrates a friendly, positive attitude and exceptional customer service, significantly enhancing patient satisfaction. Skilled in team collaboration and problem-solving, consistently achieving high-quality outcomes in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HCA/HUC
University of Utah Hospital
06.2024 - 11.2024
- Assist patient with feeding, drinking, ambulating, grooming, toileting, and dressing.
- Gave newborns baths, changed diapers, helped give bottles, gave hearing tests
- Helped mothers learn to breastfeed
- Demonstrated strong organizational and time managememanagement
- Trained as HUC: Admitted patients, discharged patients, transferred patients, set up packets for admissions and discharges, let visitors in and out of unit (checking IDS)
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Assistant
Valley Women's Health
04.2024 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
General Manager
West Side Yard
04.2023 - 01.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Machine Operator
Autoliv
11.2018 - 10.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
Sales Associate
Sprint
04.2018 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Barista
Fiiz Drinks
07.2016 - 06.2018
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
CNA
Pioneer Care Center
06.2017 - 01.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
GED -
Box Elder High School
Brigham City, UT06-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Calm under pressure
- Active listening
- Verbal communication
- Flexible and adaptable
- Dependable and responsible
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Certification#: UT013900501083
- Certified Phlebotomy Technician (CPT) - National Health career Association (NHA).
certification #: N24101460
Timeline
HCA/HUC
University of Utah Hospital
06.2024 - 11.2024
Medical Assistant
Valley Women's Health
04.2024 - 06.2024
General Manager
West Side Yard
04.2023 - 01.2024
Machine Operator
Autoliv
11.2018 - 10.2019
Sales Associate
Sprint
04.2018 - 10.2018
CNA
Pioneer Care Center
06.2017 - 01.2018
Barista
Fiiz Drinks
07.2016 - 06.2018
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Certification#: UT013900501083
- Certified Phlebotomy Technician (CPT) - National Health career Association (NHA).
certification #: N24101460
GED -
Box Elder High School
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