Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiarra Brigham

Phoenix,AZ

Summary

Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Medical Assistant

Family Planning Associates
Phoenix, AZ
11.2023 - Current
  • Learn and provide competency in abortion care services
  • Properly dissect and discard fetal tissue and blood in biohazard containment.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Explained treatment procedures and physicians' instructions.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Scheduled appointments for patients via phone and in person.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Adept at inserting IVs while retaining patient comfort in the process.

Medical Assistant- HEM/Oncology Medical Assistant

Phoenix Children's Hospital
Phoenix, AZ
01.2023 - 08.2023
  • Administer vaccinations
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Organized charts, documents and supplies to maintain team productivity.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Perform blood draws
  • Triaged calls/messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment (both on campus and remote.)
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

Lead Medical Assistant

MOBILE VALLEY PHYSICIANS, LLC
Phoenix, AZ
11.2021 - 01.2023
  • Answer phone calls for appointments, follow-up visits and assist in resolving patient or family concerns
  • Maintain and continually update spreadsheet of key contacts in senior living communities, to ID preferences for MVP operating within the community, key contacts for providers, expectations for visits or delivery of visit summaries, fax and phone numbers, etc
  • Utilize mapping to schedule per each provider's needs and to optimize time
  • Communicate with Assisted Living, Group Homes and Patients to meet their scheduling needs to the best of MVP's ability
  • Communicate with office staff regarding referrals, insurance and authorizations for patient upcoming visits
  • Ensured that all medical supplies were adequately stocked in the examination rooms.
  • Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
  • Maintained accurate records of test results, diagnoses and treatments given to each patient (Elations EMR/Crexendo)
  • Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
  • Communicated effectively with patients regarding their health concerns or questions about treatment options.
  • Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
  • Responded quickly and efficiently to emergency situations within the healthcare facility.
  • Provided guidance and support for new employees during their orientation period.
  • Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
  • Supervised, trained and coached team of medical assistants.
  • Responded to patient callbacks and phone-in prescription refill requests.

CCMA- Extern to Perm Hire

The Core Institute
Phoenix, AZ
03.2021 - 11.2021
  • Measure and record vital signs
  • Collect and prepared laboratory specimens
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Organized patient charts before each day's clinic sessions began.
  • Measured vital signs and took medical histories to prepare patients for examination (EMR- Centricity & Athena)
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Preparing and administering medications, by intramuscular, intradermal and subcutaneous injections including COVID-19 vaccinations
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Paralegal/Billing Assistant

Lexington Law Firm & Progrexion Marketing
Phoenix, AZ
12.2019 - 09.2020
  • Take inbound and outbound calls to assist with client education and payments
  • Review client credit reports and lines of credit to help increase score
  • Provide client education and counseling on credit repair and scores
  • Billing representative for account balances.
  • Drafted correspondence, documented data and submitted materials to appropriate parties.
  • Reached out to customers and paying entities to seek current and late payments.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Responded promptly to inquiries from internal and external customers regarding billing issues.
  • Managed customer accounts and updated records as needed.

Receptionist/Administrative Assistant

P.R.O.S. Corporate Housing & Realty
Phoenix, AZ
04.2019 - 12.2019
  • Entered information in company database including Word, Excel, Sharepoint and Outlook.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Kept detailed notes during meetings and relayed information to co-workers through email.
  • Utilized specialized software applications related to the job role.
  • Transferred data from hard copies to digital databases, organizing information in new formats.

Cashier

Raising Cane's
Phoenix, AZ
11.2016 - 06.2018
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Communicated effectively with fellow staff members regarding meal preparations.
  • Operated grills, ovens and other kitchen equipment as required for meal preparation.
  • Maintained records of daily food usage in accordance with health regulations.

Customer Service Representative

Classic Design Services
Phoenix, AZ
08.2016 - 04.2018
  • Coordinated inventory, stocking and ordering.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Monitored database system to prepare and deliver customer orders on time.
  • Conferred with customers by telephone or in person to provide information about services and prepare customer orders.
  • Leveraged database skills to input and compile data gathered from various sources.

Sales Associate

Famous Footwear
Phoenix, AZ
07.2015 - 01.2016
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used suggestive selling techniques to promote add-on sales.
  • Processed customer payments quickly and returned exact change and receipts.
  • Answered 20+ calls per shift to assist with customer questions and concerns.
  • Conducted inventories on a regular basis to track stock levels.
  • Maintained records related to sales for store management.
  • Described merchandise and explained use, operation and care.

Education

Bachelor of Science - Nursing

Arizona College of Nursing
Phoenix, AZ
12-2026

Diploma - Medical Assistant

Carrington College - Phoenix
Phoenix, AZ
03.2021

High School Diploma -

Paradise Valley High School
Phoenix, AZ
12.2016

Skills

  • Administrative Assistant
  • Outlook
  • Word
  • Microsoft Excel
  • Receptionist
  • Microsoft Word
  • Customer service
  • Patient Scheduling
  • Medical office experience
  • Data entry
  • Phlebotomy
  • Experience administering injections
  • EMR systems
  • Patient care
  • Venipuncture
  • Athenahealth
  • Phone triage
  • Vital Signs
  • Medical Scheduling
  • Anatomy Knowledge
  • Medical terminology
  • Intake
  • Inventory and Supply Management

Certification

  • CPR Certification
  • CCMA Certification
  • BLS Certification

Timeline

Medical Assistant

Family Planning Associates
11.2023 - Current

Medical Assistant- HEM/Oncology Medical Assistant

Phoenix Children's Hospital
01.2023 - 08.2023

Lead Medical Assistant

MOBILE VALLEY PHYSICIANS, LLC
11.2021 - 01.2023

CCMA- Extern to Perm Hire

The Core Institute
03.2021 - 11.2021

Paralegal/Billing Assistant

Lexington Law Firm & Progrexion Marketing
12.2019 - 09.2020

Receptionist/Administrative Assistant

P.R.O.S. Corporate Housing & Realty
04.2019 - 12.2019

Cashier

Raising Cane's
11.2016 - 06.2018

Customer Service Representative

Classic Design Services
08.2016 - 04.2018

Sales Associate

Famous Footwear
07.2015 - 01.2016

Bachelor of Science - Nursing

Arizona College of Nursing

Diploma - Medical Assistant

Carrington College - Phoenix

High School Diploma -

Paradise Valley High School

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Kiarra Brigham