Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Kiarra Chapman

Braddock,PA

Summary

Detail-oriented team player with strong organizational skills. Proven ability to effectively manage multiple projects simultaneously while maintaining a high degree of accuracy. Adept at prioritizing tasks and meeting deadlines in fast-paced environments. Committed to delivering exceptional results and exceeding expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Uber Driver

Uber
11.2023 - 01.2024
  • Self-employed (made own hours), Transferred passengers to their desired destination, Provided customer service (helping with luggage or groceries, etc.), Promoted safe driving, Provided a clean environment
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.

Kelly Services Temp

Willis Towers Watson
10.2023 - 11.2023
  • Work From Home position, Build rapport and compassionately respond to plan participants, exceeding expectations through respectful, accurate, and timely communication.
  • Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Dollar Bank
11.2022 - 08.2023
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Implemented and developed customer service training processes.
  • Managed multiple priorities during peak periods, maintaining high level of productivity without sacrificing quality of service.

Daycare Teacher Assistant

Sweet Mom Home Daycare
06.2022 - 08.2022
  • Provided safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Gathered materials and resources to prepare for lessons and activities.

Financial Solutions Specialist

First Commonwealth Bank
09.2021 - 05.2022
  • Customer Service, Deposits withdraw etc for customers, Answer Inbound calls and make outbound calls, Help open checking accounts
  • Managed relationships with external auditors during annual audit processes, addressing any concerns or recommendations promptly.
  • Ensured regulatory compliance by staying current on industry laws and guidelines pertaining to finance-related activities.
  • Prepared detailed financial reports for senior leadership, providing valuable insights into organizational performance metrics.

Housekeeper

LGC Hospitality
09.2020 - 01.2021
  • Restocked room supplies, Changed linens, Emptied trash, Cleaned and maintained restrooms, hallways, offices, bedrooms and kitchen, Sanitized (area or item|rooms|bathrooms|counters|equipment
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Uber Driver

Uber
11.2019 - 02.2020
  • Self-employed (made own hours), Transferred passengers to their desired destination, Provided customer service (helping with luggage or groceries, etc.), Promoted safe driving, Provided a clean environment
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Adhered to all safety regulations and traffic laws while driving.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

Customer Service Representative

Willis Towers Watson
03.2019 - 11.2019
  • Take inbound calls, Providing compassion through the phone to all callers, Address issues from customers regarding their benefits (one-time solution),
  • Provide technical support as needed, I get the customers transferred to the correct department, take inbound calls for multiple clients as well as being on the web chat team for 1 of the 3 clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate of Science - Accounting And Business Management

Community College of Allegheny County
Pittsburgh, PA
03.2027

High School Diploma -

Richmond Heights Secondary School
Cleveland, OH
06.2014

Skills

  • Resourceful Self-Starter
  • Excellent Observation Skills
  • Customer Service
  • Administrative experience

Certification

  • Reiki Practitioner, 05/01/20, Present, Reiki Is an old Japanese practice used to cleanse and aid one with healing mentally, emotionally, spiritually and in most cases physically. I've been practicing and studying for months and I have received my certification as a Reiki Master. (The master on the title means that I am certified to teach others how to heal them selves.)
  • Mindfulness Life Coach, 07/01/20, Present, I am currently studying to receive my certification as a Mindfulness Life coach online. Upon completion I am looking to have my own online course for people from all walks of life, and all ages, will be able to learn to become their true selves and be able to take control over their own lives, as I did.

Assessments

  • Typing, 10/01/22, Completed, Transcribing text
  • Scheduling, 06/01/18, Proficient, Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
  • Customer service, 08/01/22, Proficient, Identifying and resolving common customer issues
  • Customer focus & orientation, 08/01/22, Proficient, Responding to customer situations with sensitivity
  • Administrative assistant/receptionist, 02/01/24, Proficient, Using basic scheduling and organizational skills in an office setting

Timeline

Uber Driver

Uber
11.2023 - 01.2024

Kelly Services Temp

Willis Towers Watson
10.2023 - 11.2023

Customer Service Representative

Dollar Bank
11.2022 - 08.2023

Daycare Teacher Assistant

Sweet Mom Home Daycare
06.2022 - 08.2022

Financial Solutions Specialist

First Commonwealth Bank
09.2021 - 05.2022

Housekeeper

LGC Hospitality
09.2020 - 01.2021

Uber Driver

Uber
11.2019 - 02.2020

Customer Service Representative

Willis Towers Watson
03.2019 - 11.2019

Associate of Science - Accounting And Business Management

Community College of Allegheny County

High School Diploma -

Richmond Heights Secondary School

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Kiarra Chapman