Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiarra Clay

Dwight,IL

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

Berkots Super Food
03.2022 - 03.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Maintained and processed invoices, deposits, and money logs.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Fielded customer complaints and comments.
  • Stocked, monitored and maintained inventory of diverse products.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Completed physical inventory counts each month.
  • Managed inventory storage in clean and organized fashion.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained inventory count, tracked usage, and documented variances.
  • Managed over 100 Customers everyday

Scanning Coordinator

Berkots Super Food
08.2020 - 03.2022
    • Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
    • Confirmed accurate price changes and prepared and printed daily price download for full visibility.
    • Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
    • Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
    • Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
    • Monitored front areas so that questions could be promptly addressed.
    • Operated pallet jack to pull and push pallets and instructed team members in safe use.
    • Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
    • Kept records of production, tracked returned goods and took down and replaced new shelf tags.
    • Stocked and reset demo carts and confirmed closeout of stocking and scanning tasks.

Gas Station Manager

Trainor BP
07.2018 - 03.2019
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Fielded customer complaints and comments.
  • Stocked, monitored and maintained inventory of diverse products.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.

Picker/Warehouse Packer

Exact Packaging
04.2015 - 07.2017
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Operated tape machines, scales and label printers to package items correctly.
  • Loaded merchandise into specific packages suited for product dimensions.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Picked and packed order items.

Education

GED -

Pontiac Township Highschool
Pontiac, IL
04.2014

Skills

  • Customer Experience Management
  • Personnel Training and Development
  • Interdepartmental Collaboration
  • Skilled Trainer
  • Job and Task Observation
  • Policy Enforcement
  • Cash Register Operations
  • Managing Operations and Efficiency
  • Warehousing
  • Superior Computer Skills
  • Time Management
  • Budgeting and Reporting
  • Work Prioritization
  • Conflict Resolution Techniques
  • Customer Service

Timeline

Customer Service Manager

Berkots Super Food
03.2022 - 03.2023

Scanning Coordinator

Berkots Super Food
08.2020 - 03.2022

Gas Station Manager

Trainor BP
07.2018 - 03.2019

Picker/Warehouse Packer

Exact Packaging
04.2015 - 07.2017

GED -

Pontiac Township Highschool

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Kiarra Clay