Kiarra Crowden
Houston,TX
Summary
Driven Systems Administrator with 8 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
8
8
years of professional experience
Work History
System Administrator
Insight Global @ Transocean Oil & Gas
08.2022 - 12.2023
- Collaborated with senior engineers on infrastructure projects, deploying and maintaining 100+ VMs.
- Executed Operating System Deployment (OSD) tasks using SCCM for standardized and automated installations.
- Conducted routine maintenance tasks, including upgrades, patching cycles, and security updates.
- Utilized virtualization tools such as Nutanix Prism, VMware (Vspher), and RDC for proactive monitoring and issue resolution.
- Managed ServiceNow incident tickets, ensuring timely resolution within agreed-upon SLAs.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
Microsoft Intune MDM /Desktop Support Engineer
Insight Global @ Plain All-American Oil & Gas
10.2021 - 06.2022
- Led successful migration of 5,000+ users from old to new Active Directory domain.
- Transitioned users from XenMobile MDM to Azure Intune MDM, enhancing security.
- Collaborated with the help desk to address and resolve user-reported issues.
- Provided effective communication to end-users regarding issue resolution progress.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
IT Support Manager
Airswift
12.2020 - 10.2021
- Managed IT support for over 500 users globally, demonstrating proficiency in incident resolution.
- Oversaw asset management and IT asset maintenance processes.
- Implemented Mobile Device Management (MDM) using Apple Business Manager and Microsoft Intune.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Desktop Support Engineer
TCS @ ROYAL DUTCH SHELL OIL & GAS
08.2018 - 12.2020
- Provided on-site and remote desktop support for 7,000+ end users.
- Closed 100+ tickets monthly using ServiceNow ticketing system.
- Imaged, configured, and troubleshooted HP laptops, Mac OS, and iOS devices.
- Managed IT stockroom responsibilities, including loading and unloading equipment.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
Lexmark Printer Technician
TCS @ ACADEMY SPORTS & OUTDOORS
04.2018 - 12.2020
- Remotely updated various print drivers using Windows SCCM & Windows Remote Desktop Connection
- Familiar with ServiceNow ticketing software
- Closing tickets, assisting customer with any reported issues or questions on Lexmark printers
- Train Customer on appropriate usage of Lexmark newly installed printer
- Removal and disposal of old printers.
- Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
- Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.
Education
Lone Star Community College
Skills
- SCCM
- Active Directory
- VMware
- Nutanix
- VPN
- DHCP
- DNS
- Windows & Window Server
- Azure, Intune, Microsoft 365
- SharePoint
- Backup Solutions (Veritas)
- ServiceNow & SolarWinds
- Mobile Device Management
- Apple Business Management
- XenMobile
- RDC
- Bomgar
- Screen Connect
- Agile Methodology
- Asset Management
- Troubleshooting
- Problem Solving
- Security Best Practice
- Technical Documentation
- Excellent Communication Skills
- Customer Service
- Technical Solution Development
- Performance Testing
- System Upgrades
- Server Management
- User Account Management
- Application Support
- Patch Management
- System Monitoring
- Configuration Management
- Software Deployment
- Capacity Planning
Personal Information
Title: Systems Administrator
Timeline
System Administrator
Insight Global @ Transocean Oil & Gas
08.2022 - 12.2023
Microsoft Intune MDM /Desktop Support Engineer
Insight Global @ Plain All-American Oil & Gas
10.2021 - 06.2022
IT Support Manager
Airswift
12.2020 - 10.2021
Desktop Support Engineer
TCS @ ROYAL DUTCH SHELL OIL & GAS
08.2018 - 12.2020
Lexmark Printer Technician
TCS @ ACADEMY SPORTS & OUTDOORS
04.2018 - 12.2020
Lone Star Community College
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