Summary
Overview
Work History
Education
Skills
Timeline
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Kiarra Foster

Columbia,SC

Summary

Dynamic leader with proven expertise in staff training and development, and exceptional customer service, honed at Dollar General and other notable companies. Excelled in enhancing team performance and customer satisfaction through effective problem-solving and multitasking. Achieved significant sales growth by implementing innovative store operations and fostering a positive, results-driven work environment.

Overview

6
6
years of professional experience

Work History

Store Lead

Dollar General
04.2024 - Current
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Mentored team members to develop their skills, resulting in multiple promotions within the company.
  • Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
  • Answered questions about store policies and addressed customer concerns.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Sandwich Artist

SUBWAY®Restaurants
08.2023 - 01.2024
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Digital Shopper

Walmart
11.2021 - 07.2023
  • Tracked substitutions and informed customers of changes.
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Participated in team meetings and staff training sessions.

Team Member

Arby's Restaurant
05.2021 - 11.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Assisted with inventory counts and stocking of merchandise.
  • Worked different stations to provide optimal coverage and meet production goals.

Prime Associate

Amazon
10.2020 - 05.2021
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Assisted in team collaboration for better workflow management, resulting in increased productivity.

Team Member

Bojangles' Famous Chicken 'n Biscuits
06.2018 - 08.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Associate of Applied Science - Human Services

Midlands Technical College
West Columbia, SC
06.2025

High School Diploma -

Westwood High School
Blythewood, SC
06.2020

Skills

    Store operations

    Staff Training and Development

    Scheduling and Time Management

    Goal Setting and Achievement

    Customer Service

    Problem-Solving

    Friendly and Positive

    Multitasking and Organization

    Team Leadership

    Flexible Schedule

    Employee Training

    Conflict Resolution

Timeline

Store Lead

Dollar General
04.2024 - Current

Sandwich Artist

SUBWAY®Restaurants
08.2023 - 01.2024

Digital Shopper

Walmart
11.2021 - 07.2023

Team Member

Arby's Restaurant
05.2021 - 11.2021

Prime Associate

Amazon
10.2020 - 05.2021

Team Member

Bojangles' Famous Chicken 'n Biscuits
06.2018 - 08.2020

Associate of Applied Science - Human Services

Midlands Technical College

High School Diploma -

Westwood High School

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Kiarra Foster