Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kiarra Jaquez

Houston,Tx

Summary

Dynamic retail professional with extensive experience at H-E-B, excelling in stock replenishment and complaint resolution. Proven ability to enhance merchandising displays and foster customer loyalty through exceptional service. Skilled in POS systems and team development, consistently exceeding customer expectations and driving sales growth.

Versatile team member offering over 9 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

9
9
years of professional experience

Work History

Merchandiser

H-E-B
06.2023 - Current
  • Verified products appeared at correct locations in proper quantities.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Organized store merchandise racks by size, style, and color.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Developed merchandising strategy to efficiently move overstock.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Arranged consistent shelves, bins, and racks at 2 locations by following established planograms.

Customer Service Cashier

H-E-B
12.2018 - Current
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.

Customer Service Representative

Walmart
06.2016 - 02.2018
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained and backed up other customer service managers.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Managed timely and effective replacement of damaged or missing products.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Implemented and developed customer service training processes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate of Applied Science - Health And Wellness

San Jacinto College
Pasadena, TX
06-2023

Skills

  • Stock replenishment
  • Retail sales professional
  • POS systems
  • In-store support
  • Complaint resolution
  • Credit card payment processing
  • Critical thinking
  • Dispute resolution
  • Customer relations
  • Positive and professional
  • Refunds processing

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Merchandiser

H-E-B
06.2023 - Current

Customer Service Cashier

H-E-B
12.2018 - Current

Customer Service Representative

Walmart
06.2016 - 02.2018

Associate of Applied Science - Health And Wellness

San Jacinto College

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