Summary
Overview
Work History
Education
Skills
Timeline
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Kiarra Ross

Hillsboro,OR

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated worker with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Facility Supervisor

City Of Hillsboro Parks And Recreation
04.2022 - Current
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Communicated professionally with colleagues, freelancers and clients.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.
  • Plan/coordinate events to showcase the space and present what the facility has to offer

Line Cook

Loyal Legion
10.2021 - 02.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Led shifts while preparing food items and executing requests based on required specifications.
  • Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.

Cold Station Culinarian

Nike/Aramark
06.2019 - 10.2021
  • Filled out cold/hot holding logs every 2 hours to ensure food was not in the temperature danger zone
  • Prepared for busy periods by carving meats, cutting vegetables and washing fruits
  • Produced consistent dish quality using established recipes and cooking expertise
  • Stayed busy at all times, efficiently handling rushes and using slow periods to clean, prep ingredients and restock supplies
  • Collaborated with team members to meet daily demands and handle challenging projects
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Inspected and clean food preparation areas such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance
  • Troubleshoot problems and developed successful solutions


Hostess/Guest Greeter

Texas Roadhouse
05.2016 - 09.2016
  • Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.

Education

Culinary Arts Diploma - Culinary Arts

Northwest Culinary Institute
Vancouver, WA

Skills

  • Customer Needs Assessments
  • Active Listening
  • Critical Thinking
  • Facility Management
  • Attention to Detail
  • Data Entry
  • Money handling abilities
  • Payment Processing
  • Professional telephone demeanor
  • Paperwork Processing
  • Staff Training
  • Filing

Timeline

Facility Supervisor

City Of Hillsboro Parks And Recreation
04.2022 - Current

Line Cook

Loyal Legion
10.2021 - 02.2022

Cold Station Culinarian

Nike/Aramark
06.2019 - 10.2021

Hostess/Guest Greeter

Texas Roadhouse
05.2016 - 09.2016

Culinary Arts Diploma - Culinary Arts

Northwest Culinary Institute

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Kiarra Ross