Kiarra Shivers
Houston
Summary
Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Md Anderson Medical Cancer Center
11.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced stress for patients and families through effective communication and empathetic support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
Patient Escort
Md Anderson Medical Cancer Center
11.2023 - 11.2024
- Enhanced patient comfort by providing courteous and efficient transportation services throughout the hospital.
- Ensured patient safety by properly utilizing transport equipment and adhering to hospital guidelines.
- Assisted nursing staff with transferring patients to and from beds, wheelchairs, and stretchers, reducing wait times for care.
- Improved patient satisfaction scores by consistently providing friendly and empathetic assistance during transports.
- Provided exceptional customer service while escorting visitors to requested destinations within the facility, promoting a positive hospital image.
- Supported infection control initiatives by following proper hand hygiene practices and wearing personal protective equipment when necessary during transports.
- Safeguarded confidential patient information per HIPAA regulations while discussing transport details with medical staff members.
- Participated in ongoing education programs to stay up-to-date on best practices related to transporting patients safely.
- Managed high-stress situations calmly while transporting critically ill patients between procedures or units within the facility.
Clinic Intake Specialist
Veterans Evaluation Services
02.2021 - 09.2022
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Assisted providers with veterans
- Took pre-appointment vitals
Host
Holstein's
02.2020 - 03.2020
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Food Runner
Beer Park
09.2019 - 03.2020
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Delivered correct food items to tables according to order documentation.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Front Desk Receptionist
Valley Spine
07.2019 - 09.2019
- Answer telephone calls and respond to inquiries or transfer calls.
- Prepare cash receipts after establishments close, and make bank deposits
- 35-40 Hrs/Wk
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to
Education
Bachelor Of Science - Biology
Texas Southern University
Houston, TX12.2018
High School Diploma - undefined
Mountain Range High School
Westminster, CO05.2010
Skills
- Microsoft Office
- Implementing Client Care Plans
- Teamwork and Collaboration
- Customer Service
- Time Management
- Medical terminology knowledge
- Healthcare Policies Understanding
- Patient Rights Awareness
- Infection Control
- Critical Care
- Specimen Collection
- Bedside manner
- Emotional Support
- Patient Communication
- Blood glucose testing
- Patient observation
- CPR certification
- Vital signs monitoring
- Basic life support
- Emergency response
- Data collection
Timeline
Patient Care Technician
Md Anderson Medical Cancer Center
11.2024 - Current
Patient Escort
Md Anderson Medical Cancer Center
11.2023 - 11.2024
Clinic Intake Specialist
Veterans Evaluation Services
02.2021 - 09.2022
Host
Holstein's
02.2020 - 03.2020
Food Runner
Beer Park
09.2019 - 03.2020
Front Desk Receptionist
Valley Spine
07.2019 - 09.2019
High School Diploma - undefined
Mountain Range High School
Bachelor Of Science - Biology
Texas Southern University
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