Kiarra Smith
Virginia Beach,VA
Summary
Committed customer service professional with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Fast learner.
Overview
10
10
years of professional experience
Work History
Patient Care Technician
Sentara Norfolk General Hospital
Norfolk, Virginia
03.2025 - Current
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted patients with daily activities and personal hygiene needs.
- Maintained cleanliness and orderliness of patient care areas.
- Documented patient information accurately in electronic health records.
- Collaborated with interdisciplinary teams to enhance patient care plans.
- Responded to patient calls promptly, addressing concerns effectively.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Wax Specialist
European Wax Center
Virginia Beach, VA
08.2021 - Current
- Greeted customers and provided excellent customer service.
- Maintained a clean, safe, and sanitary work environment for clients.
- Performed waxing services such as Brazilian waxes, eyebrow waxes, leg waxes and more.
Beauty Advisor
Ulta
Virginia Beach, VA
04.2017 - 09.2020
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
Sales/Customer Service Consultant
JCrew
Lynchburg, VA
06.2015 - 01.2016
- Greeted customers and answered inquiries promptly and professionally.
- Created customized solutions to customer issues by utilizing product knowledge and problem-solving skills.
- Provided accurate information regarding product features, pricing, availability and services.
- Processed orders, returns and exchanges efficiently following established procedures.
- Resolved customer complaints in a timely manner with empathy and understanding.
Education
Bachelor of Science - Nursing
South University
Virginia Beach, VA09-2027
Licensed Cosmetologist - Cosmetology
Rudy & Kelly Academy, A Paul Mitchell Partner School
Virginia Beach, VA11-2016
High School Diploma -
Amherst County High School
Amherst, VA05-2015
Skills
Customer Service
Phlebotomy
Vital Signs
EKG
Compassion
Empathy
Technical Skills
Physical Stamina
Timeline
Patient Care Technician
Sentara Norfolk General Hospital
03.2025 - Current
Wax Specialist
European Wax Center
08.2021 - Current
Beauty Advisor
Ulta
04.2017 - 09.2020
Sales/Customer Service Consultant
JCrew
06.2015 - 01.2016
Licensed Cosmetologist - Cosmetology
Rudy & Kelly Academy, A Paul Mitchell Partner School
High School Diploma -
Amherst County High School
Bachelor of Science - Nursing
South University