Kiarynette Martinez

• Dynamic and customer-focused Insurance Representative with experience in handling inbound and outbound calls.
• Proficient in obtaining, entering, and verifying members' information accurately to ensure data integrity.
• Skilled in answering members' questions, resolving issues, and providing comprehensive solutions to enhance member satisfaction.
• Capable of processing insurance premium payments and ensuring financial accuracy. Experienced in troubleshooting systems to ensure smooth operations.
• Committed to assisting members by providing relevant information about their insurance plans.
• Familiarity with working remotely from a home office and utilizing a double monitor setup for increased productivity.
• Strong listening skills to provide coaching and guidance to agents for delivering exceptional customer service. A dedicated team player with a passion for providing superior member experiences.
• Additionally, brings valuable experience as a Supervisor in a customer service agent role, ensuring team efficiency and success.

As a Customer Service Representative at Credit Soars, you played a pivotal role in delivering exceptional service to customers. Your responsibilities included:

• Answering incoming calls and promptly resolving customer inquiries and requests, ensuring a positive customer experience.
• Efficiently processing payments, accurately recording transactions, and providing assistance with payment-related concerns.
• Serving as a dedicated customer service representative, providing support, information, and solutions to meet customer needs and ensure satisfaction.
• Greeting customers with a friendly and welcoming attitude, creating a positive and inviting atmosphere.
• Utilizing your expertise to assist customers in fixing credit-related issues, offering guidance and solutions to improve their credit standing.
• Performing notary services, ensuring the proper notarization of documents in compliance with legal requirements.