Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
24
24
years of professional experience
Work History
Home Health Care Provider
In Home Attendant Services Ltd.
Houston, TX
05.2022 - Current
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Followed nutritional plans to prepare optimal meals.
Administered medication as directed by physician.
Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
Owner/Operator
Shear Sleek Tresses
04.2016 - 01.2023
Established, optimized and enforced business policies to maintain consistency across industry operations.
Worked with marketing teams to create print and online advertisements to bring in new customers.
Established foundational processes for business operations.
Assessed damaged materials and notified maintenance personnel of needed repairs.
Prepared annual budgets with controls to prevent overages.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Prepared bank deposits and handled business sales, returns and transaction reports.
Consulted with customers to assess needs and propose optimal solutions.
Evaluated suppliers to maintain cost controls and improve operations.
Managed day-to-day business operations.
Trained and developed team members to build human capital.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Put together realistic budgets based upon costs and fees for successfully operating business.
Cosmetology Instructor
Regency Beauty Institute
01.2011 - 04.2015
Performed instructional services for students and presented vocational and occupational subjects.
Planned both theory and practical lessons for 35+ students.
Met training needs with well-organized, factual programs based on contemporary requirements.
Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
Supervised and monitored students' use of tools and equipment.
Established goals for courses with organized outlines and detailed lessons.
Maintained laboratory with equipment, tools and supplies to meet course needs.
Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
Identified program successes and failures based on student assessments and course reviews.
Planned and documented programs of study meeting individual needs and abilities of students.
Followed Texas curriculum accurately with detailed lesson plans.
Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
Connected instruction to real-world experiences and to students' post-secondary goals.
Hairstylist Manager
Sport Clips
08.2001 - 01.2008
Cross-sold and up-sold new haircare products, increasing earnings each month.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Organized promotions to boost product and service sales, achieving high% growth in revenues.
Achieved personal sales goals by upselling products to meet individual needs.
Scheduled employees to maintain adequate coverage during business hours.
Oversaw salon employee performance, facility cleanliness, and sales.
Introduced new methods, practices, and systems to reduce turnaround time.
Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Controlled inventory by tracking expenses, purchases, and shelf stock.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Maintained general appointment calendar and set shift schedules.
Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
Managed cash flow, business transactions, banking, and accounting processes.
Medical Administrative Assistant Intern
Md Anderson Medical Cancer Center
03.1999 - 06.1999
Sought feedback and guidance from supervisors to improve on areas of weakness.
Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
Suggested process improvements to make administrative processes and procedures more streamlined.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Performed various administrative tasks by filing, copying and faxing documents.
Placed new supply orders, managed inventory and restocked clerical spaces.
Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
Prepared and edited documents and reports for quality and accuracy.
Maintained tidy and professional office space to give positive first impression to visitors.
Assisted with organization and maintenance of office filing system for easy retrieval of information.
Education
Associate of Applied Science - Business / Cosmetology Instruction
Houston Community College
Houston, TX
05.2011
Business/ Cosmetology Instruction Certificate - Business Administration And Management / Cosmo Ins
Houston Community College
Houston, TX
05.2010
Business/ Physical Education
Devry University
Houston, TX
High School Diploma -
Kashmere High School
Houston, TX
05.1999
Skills
Business Administration
Quality Management Systems
Business Development
Client Service
Staff Management
Customer Relations
Coaching and Mentoring
Hiring and Staffing
Business Planning
Staff Training
Verbal and Written Communication
Human Resource Management
Training and Development
Marketing and Advertising
Timeline
Home Health Care Provider
In Home Attendant Services Ltd.
05.2022 - Current
Owner/Operator
Shear Sleek Tresses
04.2016 - 01.2023
Cosmetology Instructor
Regency Beauty Institute
01.2011 - 04.2015
Hairstylist Manager
Sport Clips
08.2001 - 01.2008
Medical Administrative Assistant Intern
Md Anderson Medical Cancer Center
03.1999 - 06.1999
Associate of Applied Science - Business / Cosmetology Instruction
Houston Community College
Business/ Cosmetology Instruction Certificate - Business Administration And Management / Cosmo Ins