Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiasia Stephens

Canton

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs, optimizing product displays, and driving sales growth. Demonstrated ability to build positive relationships with customers, resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

5
5
years of professional experience
2020
2020
years of post-secondary education

Work History

LIMS technician

Shin Etsu Silicones Of America
Akron
04.2024 - 06.2025
  • Operated and maintained equipment for efficient functionality and safety compliance.
  • Conducted routine inspections to identify issues and ensure optimal performance.
  • Collaborated with team members to troubleshoot technical problems effectively.
  • Followed safety practices to safeguard against injury and damage to property.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.

Personal Shopper

Walmart
Massillon
09.2023 - 04.2024
  • Assisted customers in selecting products to meet individual preferences.
  • Organized product displays to enhance shopping experience and accessibility.
  • Researched current trends to provide informed recommendations to clients.
  • Provided exceptional customer service by resolving concerns and inquiries promptly.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Completed pickup and shopping orders for customers within local area.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Scanned items when pulling from shelves to update system stock information.
  • Assisted teammates with daily tasks during peak periods.
  • Assisted customers in selecting items that met their individual needs and preferences.
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Listened to customer needs to identify and recommend best products and services.
  • Suggested comparable products to replace out-of-stock items.
  • Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
  • Followed proper procedures when accepting returns or exchanging items for customers.
  • Asked store associates for help locating missing products.

Apparel Team Lead

Walmart
Alliance
01.2023 - 09.2023
  • Led apparel team in daily operations and workflow management.
  • Trained new staff on product knowledge and customer service techniques.
  • Collaborated with merchandising to ensure accurate inventory presentation.
  • Oversaw visual displays to align with brand standards and promotions.
  • Facilitated communication between departments to enhance teamwork and efficiency.
  • Conducted regular inventory audits to maintain stock accuracy and organization.
  • Resolved customer inquiries and complaints to improve service experience.
  • Monitored employee productivity and provided constructive feedback and coaching.
  • Checked store displays to maintain correct amount of merchandise.
  • Responded quickly to changing business needs while maintaining high standards of customer service.
  • Maintained accurate inventory records and conducted regular stock counts.
  • Evaluated performance of team members and suggested methods to improve individual productivity.
  • Conducted weekly meetings with apparel associates to review goals, objectives, and performance metrics.
  • Assigned tasks to staff members based on their strengths and abilities.
  • Developed a daily plan for the apparel department to ensure objectives were met efficiently.
  • Ensured compliance with company policies and procedures related to safety, security, and attendance.

Personal Shopper

Walmart
Canton
01.2020 - 01.2023
  • Assisted customers in selecting products to meet individual preferences.
  • Organized product displays to enhance shopping experience and accessibility.
  • Researched current trends to provide informed recommendations to clients.
  • Managed inventory by tracking stock levels and reporting discrepancies.
  • Provided exceptional customer service by resolving concerns and inquiries promptly.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained a high level of customer service while ensuring customer satisfaction.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Scanned items when pulling from shelves to update system stock information.
  • Assisted teammates with daily tasks during peak periods.

Education

Canton Harbor High school
Canton, OH

Skills

  • Inventory management
  • Team collaboration
  • Visual merchandising
  • Performance monitoring
  • Employee training
  • Problem solving
  • Effective communication
  • Time management
  • Attention to detail
  • Adaptability
  • Customer service
  • Innovation skills
  • Works Well Under Pressure

Timeline

LIMS technician

Shin Etsu Silicones Of America
04.2024 - 06.2025

Personal Shopper

Walmart
09.2023 - 04.2024

Apparel Team Lead

Walmart
01.2023 - 09.2023

Personal Shopper

Walmart
01.2020 - 01.2023

Canton Harbor High school