Summary
Overview
Work History
Education
Skills
Othertalents
Timeline
Generic

Kiaun Acree

Richmond,VA

Summary

Dedicated customer service professional with 5+ years’ experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly adapting to rapidly changing situations and competency in all products and transactions. Committed to exceeding goals, working closely with coworkers and closing sales quickly and professionally. Expertise in various sales tactics and negotiations.

Overview

11
11
years of professional experience

Work History

Lead Sales Associate

Virginia ABC
09.2018 - Current
  • Retail, sales, and/or marketing experience and knowledge of retail operations, a working knowledge of and experience with inventory techniques and tasks, merchandise receipt, and merchandising and marketing techniques
  • Extensive customer service experience including assisting/educating customers on various products
  • Managed sales floors and timely opening and closing of store following proper procedures for premises safety
  • Provided support to the onboarding and continued training of sales associates and lead and model selling and customer service experience standards.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Grocery Associate

Kroger
08.2017 - 08.2018
  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Label, stock and inventory department merchandise
  • Ability to handle stressful situations and overcome them with excellent customer service
  • Report product ordering/shipping discrepancies to the department manager.
  • Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Trained new employees on store procedures, policies, and best practices, fostering a productive work environment for all team members.
  • Ensured a well-stocked store by consistently replenishing shelves with fresh merchandise.
  • Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.

Volunteer

RVA Police Station
09.2015 - 06.2016
  • Develop leadership and communicational skills
  • Deliver flyers and speak with members of different neighborhoods on how to reform the community to make various neighborhoods safe for everyone
  • Over 200+ hours of volunteer work.

Volunteer

RCHS Green Team (Environmental Club)
11.2013 - 06.2016
  • Develop Team Management skills and Communicational skills
  • Work with National and State Park services including Yellowstone National Park
  • Participate in activities such as building Kiosks for tourists, making and cleaning trails for visitors, and taking care of the environment to support its wildlife
  • Over 500+ hours of volunteer work.

Education

Bachelor of Science - Computer Science

Old Dominion University
Norfolk, VA

Advanced Studies High School Diploma -

Richmond Community High School
Richmond, VA
06.2016

Skills

  • Excellent Communicator
  • Quick Learner/Active Listener
  • Managerial Experience
  • Team Player/Decision Maker
  • Willingness to Grow
  • Tech Savvy/PC Proficiency
  • Creative
  • Critical Thinker/Problem Solver
  • Microsoft Certified
  • Great Work Ethic
  • Punctual/Organized
  • Easily Coachable
  • Proficient Leadership
  • Excellent Time Manager
  • Adaptable
  • Attention to Detail
  • Customer Service
  • Retail Store Operations
  • Cash Handling
  • Team Leadership
  • Cash Handling Accuracy
  • POS System Operation
  • Staff Training and Development
  • Flexible Schedule
  • Sales Training
  • Teamwork and Collaboration
  • POS system knowledge
  • Cash Flow Management
  • Mentoring and training
  • Customer care
  • Positive Customer Experience
  • Inventory Control

Othertalents

  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps and procedures.
  • Improve client references by writing and maintaining documentation for follow-up.
  • Improve system performance by identifying problems and recommending changes when necessary.

Timeline

Lead Sales Associate

Virginia ABC
09.2018 - Current

Grocery Associate

Kroger
08.2017 - 08.2018

Volunteer

RVA Police Station
09.2015 - 06.2016

Volunteer

RCHS Green Team (Environmental Club)
11.2013 - 06.2016

Bachelor of Science - Computer Science

Old Dominion University

Advanced Studies High School Diploma -

Richmond Community High School

Similar Profiles

CREATE PROFILE
Kiaun Acree