Kiauna Daniels
El Dorado,AR
Summary
Medical Scheduler with over 9 years of experience adept at optimizing appointment scheduling processes and coordinating across departments to ensure seamless operations. Skilled in technical support, problem-solving, and customer service, with a proven track record of enhancing patient experiences and building trust in healthcare services. Committed to maintaining HIPAA compliance and improving patient flow through innovative scheduling solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optometric Technician
Myeyedr
El Dorado
06.2025 - Current
- Conducted preliminary eye examinations to assess patient vision and ocular health
- Operated advanced diagnostic equipment, including autorefractors and tonometers
- Assisted optometrists in patient procedures, ensuring comfort and accuracy
- Managed patient records using electronic health record (EHR) systems for efficient data retrieval
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
MEDICAL SCHEDULER
SAMA Healthcare
El Dorado, AR
08.2024 - 05.2025
- Efficiently manage calls, providing information and directing to appropriate staff.
- Proactively fill cancellations with waitlisted or urgent patients, optimizing schedule.
- Ensure HIPAA compliance in handling patient data during scheduling.
- Coordinate across departments for seamless operations and patient care.
- Cultivated a welcoming environment for patients, enhancing their experience and building trust in healthcare services.
- Streamlined appointment scheduling processes, achieving noticeable improvements in patient flow and reducing wait times.
STORE MANAGER
Show Me The Money
Junction City, AR
12.2023 - 08.2024
- Managed store operations, ensuring efficient payment and loan processing.
- Expanded customer base through successful recruitment efforts.
- Handled legal documents and customer files with precision.
- Executed bank deposits and managed customer communications effectively.
- Oversaw store opening and closing, maintaining transaction accuracy.
- Streamlined payment processing procedures, resulting in quicker transactions and improved customer satisfaction.
HEALTHCARE CUSTOMER SERVICE
Blue Cross Blue Shield
04.2021 - 10.2023
- Manage financial transactions, ensuring accuracy and customer satisfaction.
- Addressed inquiries on billing and account details, enhancing client trust.
- Coordinated medical appointments, improving patient access to healthcare.
- Executed follow-ups via calls and emails, maintaining client engagement.
- Verified insurance coverages, reducing client uncertainties and claims issues.
- Provided exceptional customer service by processing transactions accurately, ensuring seamless financial operations and enhancing client trust.
Education
Practical Nursing -
South Arkansas Community College
El Dorado, AR05.2026
Skills
- Medical Office (Experienced), HIPAA, Executive Communication, Problem Solving, Insurance Verification, Medical Scheduling, Customer Service, Technical Support, Sales, Payment Processing
Certification
LPN Certification, South Arkansas Community College, Aug 2024 - Aug 2026
Timeline
Optometric Technician
Myeyedr
06.2025 - Current
MEDICAL SCHEDULER
SAMA Healthcare
08.2024 - 05.2025
STORE MANAGER
Show Me The Money
12.2023 - 08.2024
HEALTHCARE CUSTOMER SERVICE
Blue Cross Blue Shield
04.2021 - 10.2023
Practical Nursing -
South Arkansas Community College