Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kiauna Daniels

El Dorado,AR

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
years of professional experience

Work History

Apple

Tech Advisor/ Sales Specialist
01.2021 - 04.2023

Job overview

  • Handled 100+ calls addressing hardware, software, and/or telephone related issues
  • Effectively communicated (verbally & written) information with team members & customers alike
  • Diagnosed & provided a path to resolving various technical issues
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Murphy USA

Administrative Assistant
01.2018 - 01.2021

Job overview

  • Sent 25-30 emails daily demonstrating a mastery of written communication and attention to detail.
  • Scheduled and coordinated virtual/in person meetings and events.
  • Organized and managed sensitive data into excel spreadsheets delivering information accurately.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Ttec (TeleTech) - HealthCare Solutions

Healthcare Customer Service Representative
01.2016 - 01.2018

Job overview

  • Assisted customers by processing their monetary requests, such as withdrawals, deposits and account issues.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on online banking and mobile banking applications.
  • Processed applications for new accounts.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Verified insurance eligibility and coverage for patients.
  • Resolved billing inquiries and disputes in timely fashion.

Education

South Arkansas Community College
El Dorado, AR

Associate Of Business Administration from Business Administration
12.2016

El Dorado High School, South Arkansas Community College
El Dorado, AR

Diploma from Business
05.2014

Skills

  • Software Troubleshooting & Problem Solving
  • Type 50 wpm
  • Phone & Email Technical Support
  • Communication & Interpersonal Skills
  • Microsoft word/office and excel
  • Verbal and written communication
  • Time management & conflict resolution

Timeline

Tech Advisor/ Sales Specialist

Apple
01.2021 - 04.2023

Administrative Assistant

Murphy USA
01.2018 - 01.2021

Healthcare Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
01.2016 - 01.2018

South Arkansas Community College

Associate Of Business Administration from Business Administration

El Dorado High School, South Arkansas Community College

Diploma from Business

Similar Profiles

CREATE PROFILE
Kiauna Daniels