Kiaya Dickerson
Brighton,Tennessee
Summary
Organized, dependable, and determined candidate successful at managing multiple priorities with a positive attitude. Reliable Medical Support professional with 3 years of experience in a clinical environment with 9 years of customer service. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Career Sabbatical to Raise Children
11.2019 - Current
- After moving from Illinois to Tennessee for husband's career change, stayed home to raise 3 children.
- Surrogate mother in 2023 for family unable to have their own children.
- Advocate for surrogacy, explaining surrogacy process to both potential surrogates and intended parents.
- Passionate about learning and committed to continual improvement.
Certified Medical Assistant
KSB Hospital
05.2016 - 11.2019
- Perform up to 25 patient intakes for clinic appointments daily.
- Obtained patient medical history, medication information, symptoms, and allergies.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Reduced wait times for patients by 33% by maintaining an organized schedule and swiftly preparing examination rooms.
- Act as a scribe by preparing clinic notes for providers review by adding correct diagnoses, inputting macros for said diagnoses, and updating test results.
- Completed EKGs and other tests based on patient presentation in office.
- Send medical clearance letters and referrals to other clinics or regulatory agencies as needed.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Prepare charts for upcoming patient appointments by navigating 3 different electronic medical records.
- Analyze medical records including inpatient and ER notes, testing, and procedures to determine their relevancy to our practice.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Call patients and/or family members to inform them of test results and address any concerns they may have, and document interaction.
- Subject Matter Expert for the newly implemented Cerner Powerchart electronic health record system.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Train front office, nursing staff, and providers on new EHR system.
- Work closely with Cerner representatives to build EHR to best suit our clinics.
- Received recurring training and adhered to HIPAA standards and procedures.
- Increased patient volume by 50% by speeding up patient intake and working with Quality Improvement team to improve overall office workflow.
Assistant Manager
Family Video
07.2010 - 07.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules for 15 employees and delegating assignments to meet coverage and service demands.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain store that was staffed at no less than 90%.
- Acquire estimates from various contractors and submit to district manager for approval.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales by 15% through effective merchandising strategies and targeted promotions.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Reviewed sales and gross profit report weekly to assess company efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Day Camp Coordinator
Woodhaven Lakes Association
05.2011 - 10.2013
- Collaborated with fellow coordinators to ensure smooth daily operations and maintain a safe environment for all participants.
- Maximized limited resources by carefully managing budgets for supplies, equipment, and facility usage fees.
- Maintained up-to-date records on campers'' attendance, medical information, and emergency contacts for easy access in case of emergencies.
- Fostered relationships with parents through regular communication, leading to increased trust and understanding of camp policies and procedures.
- Enhanced camper experience by developing and implementing engaging activities and programs tailored to various age groups.
- Kept all camper and work areas neat, clean and organized.
- Updated all documentation and logs to maintain camp and camper records.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
Education
Bachelor's Degree - Health Science
Northern Illinois University
Dekalb, Illinois05.2014
Associates Degree - Applied Science
Sauk Valley Community College
Dixon, Illinois05.2012
Nationally Certified Medical Assistant -
Sauk Valley Community College
Dixon, Illinois02.2016
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Attention to Detail
- Computer Skills
- Active Listening
- Organization and Time Management
- Multitasking Abilities
- Excellent Communication
- Problem Resolution
Accomplishments
- Successfully transitioned facility to use of new electronic health record database.
- Subject Matter Expert for Cerner PowerChart.
- Trained 21 healthcare professionals of varying roles within 3 different clinical offices on new EHR.
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Career Sabbatical to Raise Children
11.2019 - Current
Certified Medical Assistant
KSB Hospital
05.2016 - 11.2019
Day Camp Coordinator
Woodhaven Lakes Association
05.2011 - 10.2013
Assistant Manager
Family Video
07.2010 - 07.2016
Bachelor's Degree - Health Science
Northern Illinois University
Associates Degree - Applied Science
Sauk Valley Community College
Nationally Certified Medical Assistant -
Sauk Valley Community College
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