KiayJa Nelson
Phoenix,AZ
Summary
Proven leader in healthcare management, adept at medication management and effective communication, significantly improved resident care at Mi Casa Su Casa. Expert in policy implementation and staff supervision, I excel in creating empathetic, results-driven environments. My strategic planning skills ensure optimal operational efficiency, with a focus on safety and quality care. Dedicated Home Manager keeping residents safe and well-cared for by effectively managing staff and budgets. Focused on enriching residents' lives through proper nutrition and enjoyable activities. Handles business and operational needs smoothly, consistently keeping records updated and facilities clean.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Group Home Manager
Mi Casa Su Casa
11.2023 - Current
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Mentored and coached staff to improve performance and interactions with residents.
- Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
- Mentored new staff members, providing support and guidance in order to foster professional growth and development within their roles.
- Cultivated a positive living environment by organizing social events and outings designed to foster camaraderie among residents.
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Utilized data-driven decision-making to continuously improve the quality of care and service provided to each resident within the group home.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Provided ongoing support to families of residents through regular updates on progress made toward individual goals set forth in their care plans.
- Offered learning opportunities to help residents develop important life skills.
Caregiver
Divine Heart Care LLC
07.2022 - 06.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Provided safe mobility support to help patients move around personal and public spaces.
Caregiver
Pathway Hopes
10.2021 - 03.2022
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
Behavioral Health Technician
Matties Care House
02.2021 - 10.2021
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Prepared and submitted daily reports to management.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
Caregiver
Tina Loring Group Home
01.2020 - 02.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ05.2020
Skills
- Professional relationships
- Effective Communication
- Behavioral support
- Motivational Skills
- Activity Planning
- Medication Management
- Exemplary communication skills
- Care Coordination
- Scheduling
- Schedule Management
- Client Transportation
- Safety Monitoring
- Staff Supervision
- Staffing
- Staff Scheduling
- Crisis Management
- Resident support
- Policy and procedure implementation
- Budget Management
- Resident Documentation
- Nutrition planning
- Written and verbal communication
Certification
- Article 9
- Fingerprint Clearance Card
- CPR
- First Aid
- Prevention & Support
Timeline
Group Home Manager
Mi Casa Su Casa
11.2023 - Current
Caregiver
Divine Heart Care LLC
07.2022 - 06.2023
Caregiver
Pathway Hopes
10.2021 - 03.2022
Behavioral Health Technician
Matties Care House
02.2021 - 10.2021
Caregiver
Tina Loring Group Home
01.2020 - 02.2021
High School Diploma -
South Mountain High School
- Article 9
- Fingerprint Clearance Card
- CPR
- First Aid
- Prevention & Support
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