KiayJa Nelson
Phoenix,AZ
Summary
With a proven track record at Momdoc, I excel in patient care and HIPAA compliance, demonstrating exceptional active listening and effective communication. My experience spans various roles, significantly improving patient satisfaction and operational efficiency by over 30%. Skilled in both emotional support and medical record-keeping, I foster professional relationships and compassionate environments.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
MomDoc
03.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Group Home Manager
Mi Casa Su Casa
11.2023 - 03.2024
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Mentored and coached staff to improve performance and interactions with residents.
Behavioral Health Technician
Matties Care House
02.2021 - 10.2022
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Caregiver
Tina Loring Group Home
01.2019 - 02.2021
- Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
- Contributed to increased overall happiness among elderly clients by fostering a positive atmosphere within the caregiving environment.
- Alleviated feelings of isolation among elderly clients by encouraging social interaction both within the facility and with outside community groups event.
- Provided mental stimulation for dementia patients through engaging activities designed to slow cognitive decline.
Education
Medical Assistant
Arizona College of Nursing
01-2025
High School Diploma -
South Mountain High School
05-2020
Skills
- HIPAA compliance
- Active listening
- Professional relationships
- Respectful and compassionate
- Patient scheduling
- Data collection
- Effective communication
- Customer service
- Patient care
- Behavioral management
- Vital signs monitoring
- Social skills development
- Medication management
- Emotional support
- Scheduling
- Data entry
- Phlebotomy
- Report writing
- CPR
- Supply ordering
- Medical record-keeping
- COVID-19 safety policies
- First aid and safety
- Mental health support
- Medical terminology knowledge
Accomplishments
- Successfully transitioned facility to use of Arizona College oof Nursing
Certification
- CPR/AED Certification
- Prevention and support
- Article 9
- Completion of Medical assisting with phlebotomy
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Medical Assistant
MomDoc
03.2024 - Current
Group Home Manager
Mi Casa Su Casa
11.2023 - 03.2024
Behavioral Health Technician
Matties Care House
02.2021 - 10.2022
Caregiver
Tina Loring Group Home
01.2019 - 02.2021
High School Diploma -
South Mountain High School
Medical Assistant
Arizona College of Nursing
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