Kiaysia Odom

• Notified supervisor of issues with equipment or production.
• Visually inspected devices for defects and placed defective items into reject bin.

• Achieved an average call resolution rate of XX%, exceeding departmental targets

• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction

• Handled a high volume of inbound customer calls, averaging XX calls per day

• Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers

• Utilized CRM software to document and track customer interactions, ensuring accurate record-keeping and follow-up actions

• Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers

• Followed detailed assembly instructions, processes and procedures.
• Completed assigned tasks quickly to decrease production time.