Ki'azha Breckenridge
Paraoptometric
Charleston
Summary
Dynamic and self-motivated professional with a proven track record at Charleston Vision Source, excelling in customer service and technical support. Adept at problem-solving and multitasking, I effectively managed patient interactions and administrative duties while maintaining compliance with regulations. Committed to enhancing team collaboration and improving patient satisfaction through clear communication and efficient service.
Overview
8
8
years of professional experience
Work History
Paraoptometric
Charleston Vision Source
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Medical Courier
Bioscrip Infusion Services
02.2022 - 03.2024
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Assisted in training new couriers, sharing best practices for safe and efficient deliveries.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Supported emergency response efforts, prioritizing deliveries based on critical needs.
Technical Support Representative
IBEX Global
01.2018 - 02.2022
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor - Health Information Management
Western Governors University
Salt Lake City, UT 05.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Data entry
Multitasking Abilities
Calm under pressure
Timeline
Paraoptometric
Charleston Vision Source
03.2024 - Current
Medical Courier
Bioscrip Infusion Services
02.2022 - 03.2024
Technical Support Representative
IBEX Global
01.2018 - 02.2022
Bachelor - Health Information Management
Western Governors University
05.2001 -
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