Kichara Williams
Virginia Beach,VA
Summary
Results-driven and detail-oriented professional with extensive experience in administrative support, customer service, and operations management. Proven ability to handle complex tasks, maintain organized systems, and manage data efficiently. Adept at collaborating with diverse teams, training staff, and providing exceptional service in fast-paced environments. Strong communication and organizational skills, with a solid educational foundation in Early Childhood Education and Human Services. Passionate about fostering efficient, supportive environments, and dedicated to contributing to the smooth operation of educational settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Inside Auto Claims Adjuster
USAA
03.2022 - Current
- Managed high volumes of data and maintained accurate records, demonstrating exceptional attention to detail.
- conducted thorough investigations and collaborated with diverse teams, showcasing strong communication and organizational skills.
- Provided customer service support by addressing inquiries and resolving complex issues efficiently, ensuring a positive client experience.
- Trained and mentored team members, fostering a supportive and effective work environment, transferable to assisting school staff and students.
- Utilized advanced software systems to analyze data and create detailed reports, showing technical proficiency and analytical skills
Senior Claims Operations Assistant
Chubb Insurance
01.2017 - 03.2022
- Coordinated daily operations to ensure efficiency in claims processing
- Performed wide-ranging administrative, financial and service-related functions.
- Maintained detailed records, demonstrating strong attention to detail and organizational skills.
- Provided mentorship to team members, fostering collaboration and productivity
- Analyzed data for process improvement opportunities, a skill transferable to tracking student and office records.
Customer Service Coordinator
Capital One
04.2014 - 01.2017
- Delivered high-quality support by resolving inquiries promptly and effectively.
- Oversaw administrative tasks, such as order processing, documentation, and workflow management.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Trained and guided team members, enhancing their ability to manage operations effectively.
- Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
Education
Master of Science - Human Services
Purdue University
West Lafayette, IN12-2020
Bachelor of Science - Early Childhood Care And Education
Kaplan University
Davenport, IA07-2016
Skills
- Office Management & Administrative Support
- Proficiency in Microsoft Office Suite & Google Workspace
- Data Entry & Records Management
- Clerical Experience
- Customer Service Excellence
- Scheduling & Coordination
- Strong Interpersonal and Communication Skills
- Adaptability & Multitasking
- Document management
- Filing systems
Certification
- Property & Casualty License – Florida Department of Insurance.
- Automobile Claims Adjuster Licensing Course – Florida Department of Insurance
Timeline
Senior Inside Auto Claims Adjuster
USAA
03.2022 - Current
Senior Claims Operations Assistant
Chubb Insurance
01.2017 - 03.2022
Customer Service Coordinator
Capital One
04.2014 - 01.2017
Master of Science - Human Services
Purdue University
Bachelor of Science - Early Childhood Care And Education
Kaplan University
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