Summary
Overview
Work History
Education
Skills
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Kichell Robinson

Lithonia,GA

Summary

Results-driven customer service professional with a proven track record of exceeding service goals and delivering exceptional support tailored to diverse customer needs. Expertise in managing high volumes of incoming and outgoing calls, leveraging strong organizational, research, and time management skills to enhance efficiency. Solid history in fast-paced call centers, adept at fostering multicultural relationships and effectively mediating conflicts with a calm and strategic approach. Recognized as a responsive and resilient team player, equipped with an adaptable mindset that thrives in dynamic environments.

Overview

9
9
years of professional experience

Work History

Account Associate

Sutherland Global Services
11.2022 - 02.2024
  • Supported dental staff in resolving insurance-related inquiries.
  • Deployed meticulous organization skills by assisting in coordination of client deliverables.
  • Developed strong relationships with clients through consistent communication and proactive problemsolving.
  • Notated accounts accurately to provide colleagues and supervisors with sufficient interaction details.

Customer Care Representative / Sales Specialist

Advantage Communications
08.2016 - 07.2021
  • Elevated customer satisfaction by resolving issues quickly and effectively.
  • Organized repair processes to boost customer satisfaction.
  • Generated customer profiles through responding to questions and tailoring experiences to individual interests and plans.
  • Outperformed quality standards by effectively utilizing scripts and personal insights to address concerns.
  • Suggested new products, boosting revenue.

Customer Service Representative

Xerox Corporation
08.2015 - 08.2016
  • Managed billing, service and account issues for customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Logged call information and solutions provided into respective database.

Education

Diploma - Food And Beverage

Southwest TVET Institute
Manchester

High School Diploma -

Spalding High School
Clarendon

Skills

  • Data entry
  • Problem resolution
  • Relationship building
  • Product knowledge
  • Customer relationship management (CRM)
  • De-escalation techniques
  • Building rapport
  • Information security
  • Payment plans
  • Organization skills
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Adaptability and flexibility
  • Creative problem solving
  • Decision-making
  • Proactive and Self-motivated
  • Handling confidential materials
  • Analytical thinking

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Title: Account Associate/Sales Specialist

Timeline

Account Associate

Sutherland Global Services
11.2022 - 02.2024

Customer Care Representative / Sales Specialist

Advantage Communications
08.2016 - 07.2021

Customer Service Representative

Xerox Corporation
08.2015 - 08.2016

Diploma - Food And Beverage

Southwest TVET Institute

High School Diploma -

Spalding High School

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Kichell Robinson