Clement Manful
Silver Spring,MD
Summary
Automotive technician/enthusiast with good business acumen and drive. To seek and maintain full-time position that offers professional challenges utilizing automotive safety inspections and repair skills, excellent time management and problem-solving skills in a multi-cultural motor firm.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Maryland State Inspection Technician
Traemf America LLC
12.2022 - Current
- Perform Maryland State Automotive Safety Inspections inline with COMAR requirements and procedures.
- Maintain, periodically calibrate and ensure all tools and equipment are in good working condition.
- Maintain adequate records of all inspections work as required and provide occasional feedback/improvement suggestions to the ASED.
- Perform service and repair work on all vehicles, especially European makes and models.
- Effective team player in supporting outstanding customer service initiative.
Mobile Auto Repair Technician
Kaymobile Mechanics Services LLC
08.2015 - 12.2022
- Promoted business via social media to generate leads and maximize brand identity.
- Consistently offered unique service portfolios to existing and new clients through sound value proposition.
- Practiced Fixed Right First Time concept to win clientele trust and repeat business.
- Carried out effective repair work on all vehicle models based on work order estimates authorized by clients.
- Effectively maintained service records including warranty claims schedules as well as client database.
- Specialized on European car service and repairs such as AUDI, VW, Mercedes, BMW and Volvos.
- Prioritized solutions for customer concerns and provided a follow up call to ensure complete customer satisfaction.
Service Technician
Ourisman Volkswagen Mazda
01.2013 - 06.2014
- Accurately diagnosed and troubleshot problems and provided repair solution.
- Carried out service and repair work based on approved estimate for work.
- Provided detailed write-up on each diagnosis or repair work performed as required by VW and Mazda repair procedures.
- Performed test drives to ensure highest level of repair and safety is achieved before vehicle delivery.
- Played a key role in achieving set goals in customer satisfaction index.
Aftersales Technical Training Instructor
AUDI Volkswagen Group
04.2009 - 07.2012
- Carried out service trainings for the dealership network service staff in Dubai and parts of Asia according to VW AUDI group standards.
- Trained and mentored over 1,500 service technicians as well as new hires to fulfill various roles in line with set goals.
- Established and maintained quality control standards for all repaired vehicles before delivery.
- Analyzed and evaluated training effectiveness/outcome and implemented corrective measures.
- Attended all required Train-the-Trainer new technology courses in Wolfsburg and Ingoldstadt-Germany from 2009 to 2012.
- Ensured that all training assets such as lifts, compressed air lines and training vehicles are in good working order.
Service Manager/Trainer
AUDI VW Center
05.2004 - 07.2008
- Planned and managed the daily service operations of the dealership.
- Developed and implemented comprehensive Market-specific training program to increase employee productivity and morale.
- Collaborated with other departments such as sales and parts to align training programs with set organizational goals and objectives.
- Conducted orientation sessions and organized on-the-job training for new hires as part of onboarding process.
- Monitored and evaluated training performance to determine quality and cohesiveness inline with KPIs.
Education
Bachelor of Science - Business Management
University of Maryland Global Campus
09.2020
VW High Voltage Technician Certification - Hybrids in Automotive Engineering.
Volkswagen Service Academy
Wolfsburg-GermanyCity & Guild of London Certification - Motor Vehicle Technician/Engineering.
Accra Polytechnic Institute
Accra-Ghana01.1996
Skills
- Effective Communication and Team Player
- Critical Thinking
- Technical Product Knowledge
- Customer Focused
Certification
- Licensed Maryland Automotive Safety Inspector.
Languages
German
Limited Working
Timeline
Maryland State Inspection Technician
Traemf America LLC
12.2022 - Current
Mobile Auto Repair Technician
Kaymobile Mechanics Services LLC
08.2015 - 12.2022
Service Technician
Ourisman Volkswagen Mazda
01.2013 - 06.2014
Aftersales Technical Training Instructor
AUDI Volkswagen Group
04.2009 - 07.2012
Service Manager/Trainer
AUDI VW Center
05.2004 - 07.2008
Bachelor of Science - Business Management
University of Maryland Global Campus
VW High Voltage Technician Certification - Hybrids in Automotive Engineering.
Volkswagen Service Academy
City & Guild of London Certification - Motor Vehicle Technician/Engineering.
Accra Polytechnic Institute
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