Kaylee Dowd

Comet Cleaners

04.2023 - Current

Enhanced customer satisfaction by resolving dry cleaning and laundry service issues promptly and efficiently.
Maintained thorough knowledge of dry cleaning and laundry services to provide accurate information to customers, increasing trust in the brand.
Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Handled day-to-day customer contact and concerns face to face and via phones.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Boosted team morale by providing constructive feedback, fostering a collaborative environment, and celebrating successes.
Expedited order processing to ensure timely deliveries and reduce wait times for customers.
Resolved dry cleaning and laundry service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
Carefully handled customer garments with close attention paid to detail of any forgotten items in pockets and any damages or stains.

Summary