AHMED KASSAB
Tulsa,OK
Summary
Dynamic leader with proven success at Barbar Med Grill, enhancing operational efficiency and customer satisfaction. Excelled in staff management and customer engagement, significantly improving team performance and guest experience. Skilled in inventory control and motivational techniques, adept at fostering a positive work environment and driving continuous improvement.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Barbar Med Grill
Houston, TX
03.2020 - 05.2024
- Sought to improve business operations continuously through team training, customer engagement and marketing strategy
- Conversed with guests informally to obtain feedback on overall customer satisfaction
- Assisted employees in understanding guest needs, providing guidance and constructive feedback
- Responded to guest concerns and complaints to achieve positive resolution
- Assigned and arranged tables for large groups
- Kept food service and preparation areas clean and neat
- Delivered food orders promptly, ensuring correct presentation and temperature
- Ensured accuracy of final bills before presenting them to customers for payment
- Answered customer inquiries about menu items and provided recommendations
- Performed inventory checks on tableware and supplies, restocking as necessary
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Resolved conflicts among employees in an effective manner.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Delegated work assignments and prioritized tasks.
- Organized team meetings to discuss progress and challenges.
- Ensured compliance with company policies and industry regulations, mitigating risk and maintaining integrity.
- Developed strategies to increase productivity and efficiency of the team.
- Created and maintained a positive work environment for employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily workloads and workflow for smooth operations.
- Suggested various operational strategies to increase productivity.
- Recruited, trained, and supervised new staff members.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided guidance, coaching, and feedback to team members.
- Identified areas where teams could improve their skillset.
Education
High School -
Waltrip High School
05.2022
Skills
- Customer Engagement
- Customer Service
- Inventory Control
- Sales Techniques
- Customer-Oriented
- Employee Supervision
- Money Handling
- Reliable and Responsible
- Problem-Solving
- Adaptable
- Staff management
- Inventory control and record keeping
- Motivational skills
Languages
- English, Native
- Arabic, novice
Timeline
Restaurant Manager
Barbar Med Grill
03.2020 - 05.2024
High School -
Waltrip High School
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