Summary
Overview
Work History
Education
Skills
References
Accreditations
Timeline
Generic

Kiden Gowolo

San Diego,CA

Summary

Experienced customer service representative who ensures support, respect, and assistance in accommodating guests with their needs. Dedicated customer service expert: Experienced in empathetic client relationships, providing information, trouble-shooting technical support and catering to all needs of clients/guests. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Hostess and Server

Sycuan Casino
01.2019 - 01.2020
  • Greeted guests warmly upon arrival, seating them promptly with a choice of outdoor or indoor seating.
  • Managing the floor and creating table arrangements for guests and servers, filling in to assist with serving and expediting dishes when very busy.
  • Controlling music, lighting, technology, and overall ambiance of the restaurant.
  • Creating reservations for guests, banquets, and special events.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.

Delivery

Amazon
01.2018 - 01.2020
  • Arriving on time to Amazon headquarters to pick up packages and instructions on delivering them to designated locations for drop-off.
  • Safely placing all items for delivery in the vehicle, being delicate with fragile items, and moving in a timely manner to get packages to customers within the delivery window.
  • Maintained records of deliveries, pickups, and customer information.
  • Coordinated with warehouse personnel to ensure accurate order fulfillment.

Club Host

Barona Casino
01.2018 - 08.2018
  • Greeting guests at doors, providing a welcoming atmosphere and experience for all who arrive.
  • Relaying daily and future casino information, and inviting guests to participate.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals, such as managing guests' player accounts, creating player cards, upgrading tier levels, and accessing monthly free play, meals, spa/hotel days
  • Multitasking on computers and tablets, to have direct contact in engaging in conversation and tending to guest needs on and off the casino floors, to ensure every player is in good spirits and being treated fairly.

Administrative Assistant

Zithande Africa Foundation
San Diego, CA
09.2014 - 11.2017
  • Handled multifaceted clerical tasks as the assistant to the Founder and Director of the organization, including front desk reception, travel coordination, and event management, as well as logistical support and data entry.
  • Responded to client inquiries in person and over the phone; liaised with cross-functional teams in support of client needs.
  • Managed calendar for the Executive Director.
  • Attended and kept the minutes of all meetings.
  • Resolved administrative problems and inquiries.
  • Composed, edited, and proofread correspondence and reports.
  • Entrusted to manage the office in the supervisor's absence.
  • Provided timely, courteous, and knowledgeable response to information requests; screened and transferred calls; and prepared official correspondence.
  • Earned superior overall marks on performance reviews in areas including work volume, accuracy, and quality.
  • Exceptional ability to learn and master new concepts, positive work ethic, and commitment to providing unsurpassed service.
  • Excellence in handling confidential or sensitive information.
  • Demonstrated proficiency in Microsoft Office Suites.

Front Desk Agent/Night Auditor

Comfort Inn and Suites & Best Western
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process, providing information on various services within hotel.
  • Ensuring the lobby is up to par, stocking and organizing the pantry, and all items available for purchase.
  • Managed cash drawer responsibly throughout shift.
  • Multitasking daily tasks such as reservations, answering the phone, being in communication with housekeeping for guests' needs, filing/organizing paperwork
  • Ensured that all safety regulations were followed according to company standards.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.

Education

Associate of Arts - Early Childhood Education, Hospitality and Business Communications

San Diego City College
06.2017

High School Diploma -

Mater Dei Catholic High School
01.2014

Skills

  • Hospitality and accommodation
  • Good Telephone Etiquette/Verbal Communication
  • FLUENT IN Enligsh and Arabic
  • Service standard compliance
  • Analytical Thinking/Research
  • Time Management/Scheduling
  • Organizational Skills
  • Conflict Resolution
  • Microsoft Office/Word
  • Computer Proficiency
  • Data Entry
  • Office equipment proficiency
  • First Aid/CPR

References

  • Caroline Mbali Cohen, Founder and Executive Director, Zithande Africa Foundation, 6197899978, carolinecohen2018@gmail.com
  • Brandi Collato, Chief Executive Officer, East Valley YMCA, 6198511215, bcollato@ymca.org
  • Wilder Felusme, Teacher and Director of Sports and Youth Programs, Copely-Price YMCA, 6196347336, Wfelusme@yahoo.com

Accreditations

  • Adult CPR/AED, Pediatric CPR and First Aid, American Red Cross, 12/01/23, 2 years, GWR1TB
  • Food handler Education Certificate, County of San Diego Department of Environmental Health

Timeline

Hostess and Server

Sycuan Casino
01.2019 - 01.2020

Delivery

Amazon
01.2018 - 01.2020

Club Host

Barona Casino
01.2018 - 08.2018

Administrative Assistant

Zithande Africa Foundation
09.2014 - 11.2017

Front Desk Agent/Night Auditor

Comfort Inn and Suites & Best Western

Associate of Arts - Early Childhood Education, Hospitality and Business Communications

San Diego City College

High School Diploma -

Mater Dei Catholic High School

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Kiden Gowolo