Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kidus Mandefro

SILVER SPRING,MD

Summary

High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.

Overview

1
1
year of professional experience

Work History

Server/Host/Cashier/Take-Out Specialist

Kema By Kenaki
12.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Contributed to inventory management by monitoring stock levels.
  • Completed daily side work and opening and closing duties without fail.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Cashier/Barista

Poppa Box
08.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Take-Out Specialist/Server

Americas Best Wings
05.2023 - 08.2023
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Handled cash transactions accurately, maintaining organized records of daily sales and receipts.
  • Kept take-out area well-stocked to facilitate speedy service.
  • Called and updated customers on order status and alerted when menu items ran out before kitchen processed orders, making changes and suggesting alternatives to preserve customer satisfaction.
  • Balanced multiple tasks simultaneously, managing phone calls, in-person orders, and payment processing without compromising quality or speed of service.
  • Collaborated with kitchen staff to ensure timely preparation of take-out orders, minimizing wait times for customers.
  • Assisted in inventory management, keeping track of stock levels for packaging materials and condiments.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Associate of Science - Computer Science And Programming

Montgomery College
Rockville, MD
07.2026

Associate of Science - General Studies STEM

Montgomery College
Rockville, MD
07.2026

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Memory retention
  • Point of sale operation

Languages

Amharic
Native or Bilingual
English
Full Professional

Timeline

Server/Host/Cashier/Take-Out Specialist

Kema By Kenaki
12.2023 - Current

Cashier/Barista

Poppa Box
08.2023 - 12.2023

Take-Out Specialist/Server

Americas Best Wings
05.2023 - 08.2023

Associate of Science - Computer Science And Programming

Montgomery College

Associate of Science - General Studies STEM

Montgomery College

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Kidus Mandefro