Kie Kimm

- Handling and resolving customer concerns that have varying levels of complexity to save frustrated customers.

• Collaborated with cross-functional teams to resolve customer issues efficiently.
• Analyzed customer feedback to identify trends and improve service offerings.
• Executed daily performance reviews to ensure high-quality service delivery.

- Providing an exceptional experience through listening for bells of churn during conversations while leveraging historical reports.

- Navigating systems and using tools and resources to be self-sufficient and effectively provide National, Local, and Loyalty offers available for customers.

- Serving as a brand ambassador and advocate for the customers, throughout every contact and highlighting all that Verizon has to offer through our products and services.

- Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
- After issues have been resolved, identifying plans and services that would suit customer needs to prevent future contacts.

- Turning every contact into a sale or save opportunity with a premium experience so customers will want to stay loyal to the company.

- Growing business as a Sales Manager, leading a sales team to exceeding quota each month.
- Small/Medium Business and Consumer fluent to provide for each client’s specific needs, educating our team on better practices and behaviors.
- Swiftly analyze team dynamics and implemented changes for identified deficiencies.
- Strong Ability to Diffuse Customer Escalations; using active listening and discovering needs for the best resolution.
- Partner with my leaders to deploy enhancements, resulting in boosted performance.
- Handle day-to-day operations in with expert level of skill, and humbly seeking advice in areas of opportunity.
- Helped to increase business efficiency and profitability with merchandizing and evaluation of sales trends.
- Have worked with systems like POS, Salesforce, Kyron, ACSS and more.

• Delivered exceptional customer service, ensuring positive shopping experiences and fostering repeat business.
• Operated point-of-sale systems efficiently, processing transactions accurately and maintaining cash drawer integrity.
• Assisted in inventory management, restocking shelves promptly to maintain optimal product availability.
• Collaborated with team members to create visually appealing merchandise displays that enhanced store aesthetics.

-Customer service oriented - Sales and Support driven. Took Escalations and assisted management with performance driven metrics.

- Knowledgeable in all Microsoft Office (Word, Excel, Office, Power Point, Outlook, Calendar). Maintained Metrics above expectations, -

- Assisted employees by doing side by side coaching's and reporting to their supervisor with a development plan.

- I gained strong verbal communication skills and the ability to diffuse customer escalations.