Kieaira Harris
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Resident Assistant
Old Dominion
08.2022 - Current
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Collaborated with campus security to maintain a safe living environment for all residents.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
Customer Service Cashier
Wegmans
01.2020 - 07.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Call Center Representative
Old Dominion University Research
11.2021 - 05.2022
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA05.2025
Skills
- Moral Conduct
- Residential Support
- Resident Support
- Ambulation Assistance
- Mental Health Awareness
- Effective Planning
- Role Modeling
- Health and Safety Compliance
- Documentation and Reporting
- Professional Speaking
- Crisis Intervention
- Conflict Resolution
Accomplishments
- Collaborated with team of 3 in the development of events for Campus Residents.
- Documented and resolved Conduct Issues which led to Residents getting the help they needed.
Certification
- Child Development Associate, Kindercare - 2022
- Cardio Pulmonary Resuscitation, Kindercare - 2022
- Food Handling Certification, Kindercare - 2022
Volunteering, writing, and photography.
Timeline
Resident Assistant
Old Dominion
08.2022 - Current
Call Center Representative
Old Dominion University Research
11.2021 - 05.2022
Customer Service Cashier
Wegmans
01.2020 - 07.2022
Bachelor of Science - Psychology
Old Dominion University
- Child Development Associate, Kindercare - 2022
- Cardio Pulmonary Resuscitation, Kindercare - 2022
- Food Handling Certification, Kindercare - 2022
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