Kieara Hamilton
Luling,TX
Summary
Diligent professional seeking to leverage extensive experience in customer service. Demonstrated ability to ensure customer satisfaction through efficient planning and courteous interaction. Proven skills in problem-solving and adapting to dynamic conditions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Uber Partner
Driver
Austin, TX
05.2024 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Lyft Partner
Driver
Austin, TX
05.2024 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
Instacart Shopper
Shopper
Austin, TX
05.2024 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
Special Education Teacher
TXEA
Pflugerville, TX
01.2025 - 06.2025
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Call Center Representative
TMHP
Austin, TX
08.2024 - 11.2024
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Managed high-volume call flow while maintaining quality standards and adherence to procedures.
- Collaborated with departments to streamline workflows, reducing response times for customer requests.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Leasing Representative
Pedcor
Austin, TX
06.2023 - 05.2024
- Greeted clients and prepared leases.
- The leasing Representative is the first point of the contract between Pedcor Management Corporation and residents, prospects, contractors, and the general public.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Processed application and lease agreement by conducting rental history, credit check, and background check.
Call Center Representative
Hub International
Austin, Texas
08.2022 - 06.2023
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
- Followed established procedures during calls with customers.
- Learned company policies, rules and performance requirements to achieve successful calling metrics.
- Followed up promptly on all unresolved cases from previous shifts.
- This job was based on helping those whom carried a 401k, Roth, IRA+.
Teacher
Emmanuel Lutheran Day School
Pflugerville, TX
01.2018 - 06.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
SpeEd Teacher
Texas Empowerment Academy
Austin, Tx
08.2021 - 05.2022
- Developed and implemented behavior management plans
- Supported students in developing self-esteem and self-confidence
- Provided direct instruction in academic areas such as reading, writing, mathematics, science, social studies, and life skills.
- Provide different instruction based on individual learning styles and abilities.
- Established and maintained cooperative working relationships with students, parents, and schools.
Call Center Representative
Harte Hanks
Pflugerville, Texas
10.2018 - 06.2020
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Met performance goals and call center metrics in fast-paced performance setting.
- Built trust with customers through personalized conversations.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TX, US06.2017
Associate of Science - Dental Assisting
Dodge City Community College
Dodge City, Tx06.2017
Skills
- Effective communication
- Emergency management
- Positive reinforcement
- Group instruction
- Customer engagement and service
- Problem solving
- Multitasking
- Educational Games
- Driving safety
- Time management
- Customer service
- Problem-solving
- Communication
LANGUAGES
English Fluent
Certification
- CPR
- First Aid
Additional Information
I have a deep love for children, which is significant in my life due to my own. I enjoy being with amazing people who share my interests and values. My dedication is unwavering once I commit.
Timeline
Special Education Teacher
TXEA
01.2025 - 06.2025
Call Center Representative
TMHP
08.2024 - 11.2024
Uber Partner
Driver
05.2024 - Current
Lyft Partner
Driver
05.2024 - Current
Instacart Shopper
Shopper
05.2024 - Current
Leasing Representative
Pedcor
06.2023 - 05.2024
Call Center Representative
Hub International
08.2022 - 06.2023
SpeEd Teacher
Texas Empowerment Academy
08.2021 - 05.2022
Call Center Representative
Harte Hanks
10.2018 - 06.2020
Teacher
Emmanuel Lutheran Day School
01.2018 - 06.2022
High School Diploma -
Pflugerville High School
Associate of Science - Dental Assisting
Dodge City Community College