Kiearra Watts
Columbus,GA
Summary
Proven customer service specialist, adept in problem-solving and critical thinking, honed at TSYS Call Center. Excelled in high-stress dispute resolution, enhancing customer loyalty through empathetic engagement. Skilled in Microsoft Excel and data entry, contributing to efficient service delivery and process improvements. Achieved notable customer satisfaction, leveraging active listening and rapport-building abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TSYS Call Center
11.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Relay Operator
Hamilton Relay Telecommunications
03.2019 - 05.2021
- Enhanced communication accessibility by transcribing phone calls for hearing-impaired clients.
- Proactively identified potential technical issues impacting call quality, liaising with IT support teams to address them before they impacted service delivery.
- Supported management initiatives by participating in team meetings, providing valuable input on process improvements and sharing insights from daily operations.
- Participated in ongoing professional development opportunities to stay current on industry best practices and enhance job performance.
- Assisted in training new relay operators, ensuring a high level of competence in handling sensitive information.
Customer Service Cashier
Walgreens
12.2017 - 03.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL05.2017
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Call center experience
Computer Proficiency
Money handling abilities
Complaint Handling
Microsoft Excel
Payment Processing
Building rapport
Timeline
Customer Service Representative
TSYS Call Center
11.2022 - 09.2024
Relay Operator
Hamilton Relay Telecommunications
03.2019 - 05.2021
Customer Service Cashier
Walgreens
12.2017 - 03.2019
High School Diploma -
Fairfield High Preparatory School
Similar Profiles
Lakesha UpchurchLakesha Upchurch
Fraud/Disputes Specialist at TSYS Call CenterFraud/Disputes Specialist at TSYS Call Center
Lakaya HillLakaya Hill
FRAUD ANALYST at TSYS CALL CENTERFRAUD ANALYST at TSYS CALL CENTER
Nancy Michele RileyNancy Michele Riley
Substitute Teacher at Bright Horizons/TSYS Learning CenterSubstitute Teacher at Bright Horizons/TSYS Learning Center