Kiefer Bolen
Herrin,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service, with a passion for performance cars, racing, and associated product lines.
Overview
7
7
years of professional experience
Work History
Inventory Specialist
Consume
2021.04 - Current
- Enhance inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Perform data entry and complete proper paperwork.
- Ensures all new products received are entered into tracking system and point of sales (POS) accurately, with proper details added for each product.
- Participate in assessing the internal controls over inventory to identify deficiencies and develop corrective action plans for continuous improvement with management.
- Adhere to all mandatory state regulations.
Customer Sales Advisor
Consume
2020.07 - 2021.04
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Maintained client records in compliance with State law and Company policies.
- Provided exceptional customer service - Best in class.
- Answered phone and provided general support, delivered messages accordingly, and answered customer questions.
- Stayed educated and up to date on all products, product promotion and sales.
- Worked on special projects and assignments designated by management.
Technician Team Leader
Pony Up Enterprises (Inflatable Fun)
2017.05 - 2020.08
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
- Maintained clean and organized tool sets for production runs.
- Enhanced workplace safety by performing equipment inspections and adhering to proper procedures.
Quick Lane Service Technician
Marion Ford Hyundai
2018.12 - 2019.04
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
Education
No Degree - Auto Body Repair
John A Logan College
Carterville, ILSkills
- Attention to Detail
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Customer Order Management
- Customer Relationship Management
Timeline
Inventory Specialist
Consume
2021.04 - Current
Customer Sales Advisor
Consume
2020.07 - 2021.04
Quick Lane Service Technician
Marion Ford Hyundai
2018.12 - 2019.04
Technician Team Leader
Pony Up Enterprises (Inflatable Fun)
2017.05 - 2020.08
No Degree - Auto Body Repair
John A Logan College
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