KIEFFER PRESTWICH
Denver,CO
Summary
Creative problem solver with 7 years of successful sales experience across multiple industries and 5 years of expertise in SaaS customer success. Thrives in dynamic startup environments, energized by contributing to the growth of innovative ideas. Possesses strong people skills and a commitment to excellence, dedicated to driving results and delivering exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
Fuse Autotech
01.2023 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
Dealer Consultant
DealersLink
04.2021 - 11.2022
- Company Overview: DealersLink is the fastest growing dealership inventory management company in the US
- My role involved onboarding, software training, and consulting based on market analysis and the needs of each individual client/dealership, assisting with acquisition and management of vehicle inventory
- Developed and managed long-term client relationships
- Provide industry-leading consulting services to dealers
- Analyzed and audited account usage and performance
Performance Manager
Tecobi
10.2019 - 04.2021
- Trained clients on software utilization, and ensured performance of advertising assets through detailed analysis and guidance on strategy.
- Successfully managed a national book of business (65-70 clients) with $250k in monthly advertising expenditure
- My clients averaged advertising costs per sale 26% below the NADA industry average
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Leveraged analytical tools to provide insight and enhance performance.
Client Advisor / Mentorship Program Leader
Schomp Honda
05.2016 - 08.2019
- Company Overview: Largest volume Honda dealership in Colorado
- My role involved initiating and maintaining customer relationships, enhance sales processes by demonstrating a large knowledge of product features, and analyzing customer needs to provide suitable product recommendations
- Piloted the Schomp Mentorship Program; the training and development program to coach and prepare new client advisors
- Handled overflow managerial duties such as trade evaluation, financial analysis and business development
Education
Bachelor of Arts - English Composition
University of Colorado At Denver
05.2013
Skills
Customer Account Management
Customer Relationship Building
Customer Retention
CRM Software
Account Management
Training and mentoring
Inter-department collaboration
MS Office
Staff Training
References
- Evan Driscoll, Department Manager, 3035068524
- Steven Von Clausburg, Sales Manager, 3037176965
- Robert Ward, CEO - Ward & Associates, 8039841730
Timeline
Customer Success Manager
Fuse Autotech
01.2023 - Current
Dealer Consultant
DealersLink
04.2021 - 11.2022
Performance Manager
Tecobi
10.2019 - 04.2021
Client Advisor / Mentorship Program Leader
Schomp Honda
05.2016 - 08.2019
Bachelor of Arts - English Composition
University of Colorado At Denver
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