Kiehana Channer
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
6
years of professional experience
Work History
Bus Operator- Part Time
Mass Bay Transit Authority
01.2023 - Current
- Operated surface line vehicles along assigned routes, including picking up passengers, collecting fares, checking passes and ID cards for validity, protecting revenue collected according to defined procedures, sitting for extended periods of time, and some exposure to vibrations, noise, airborne particles, and fumes
- Inspected and/or tested vehicles (including, but not limited to, brakes, lights, signs, doors, mirrors, wipers, tires, and horn) to ensure serviceable condition.
- Prepared accident reports as required
- Reported to work during declared states of emergency as essential personnel.
Remote-Revenue Cycle Associate
Steward Health Care
01.2022 - 01.2023
- Contacted various insurance companies, including Dept
- Of Veterans Affairs, Tricare, Naphcare and OPTUMVA regarding patient eligibility, claim status, and claim reprocessing
- Follows up on all unpaid, denied or incorrectly processed facility and physician billed claims utilizing work queues through a revenue cycle system
- Communicate with insurance companies regarding appropriate payments and patient liability assignments to ensure proper claim processing
- Process correspondence from insurance companies and adjust accounts according to explanation of benefits
- Maintains great organizational skills and time management efforts to resolve claim issues in a timely manner.
Practice Assistant II -Pain Clinic
Mass General Brigham
09.2021 - 12.2021
- Greeted patients and visitors in a manner that demonstrates courtesy, service, respect, and privacy
- Served as a central communication source in the delivery of patient care by being responsive, accessible, and visible
- Performed check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Check out, scheduled necessary follow-up appointments
- Collected co-payments following standards for managing copayment processing
- Scheduled, rescheduled, and canceled appointments making every effort to accommodate patient and provider needs
- Maintained clean and welcoming physical environment of the reception area
- Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)
- Acted as liaison between patient and practice staff to ensure optimal flow and service delivery.
Commercial Follow-Up Representatives
Sturdy Memorial Hospital
07.2019 - 08.2021
- Contacted various insurance companies, including Harvard Pilgrim, Tufts, Unicare and Aetna regarding patient eligibility, claim status, and claim reprocessing
- Follows up on all unpaid, denied or incorrectly processed facility and physician billed claims utilizing work queues through a revenue cycle system
- Communicate with insurance companies regarding appropriate payments and patient liability assignments to ensure proper claim processing
- Process correspondence from insurance companies and adjust accounts according to explanation of benefits
- Maintains great organizational skills and time management efforts to resolve claim issues in a timely manner.
Billing Specialist
ARMS, LLC.
09.2017 - 07.2019
- Investigated and negotiated payment for first- and third-party claims (i.e
- Auto or Work related accidents) Identified viable payer's medical records, UB04's, 1500's and correspondence when necessary
- Was responsible for claims monitoring and administration, report generation, and communication with employees, managers, insurance carriers, medical staff, and lawyers
- Evaluated accident reports, ensuring the timely processing of medical bills, reviews medical reports, witness statements, department investigation results, and other documentation.
Education
A.A.S Legal Specialization/Office Administration -
Gibbs College of Boston
Certificate for Medical Billing/Coding -
Kaplan Career Institute
Skills
- Microsoft Outlook
- Microsoft Office Suite
- EPIC
- Meditech and FACS
- IDX
- Emdeon and Athena
- Adaptability
- Computer & Technical Literacy
- Interpersonal skills
- Customer service
- Communication
- Accounts Receivables
- Time Management
- Billing & Collection
- Effective Communication Skills
- Medical Appointments
- Troubleshooting Skills
- Attention to Detail
- Professionalism
- Problem Solving
- Multitasking Abilities
Timeline
Bus Operator- Part Time
Mass Bay Transit Authority
01.2023 - Current
Remote-Revenue Cycle Associate
Steward Health Care
01.2022 - 01.2023
Practice Assistant II -Pain Clinic
Mass General Brigham
09.2021 - 12.2021
Commercial Follow-Up Representatives
Sturdy Memorial Hospital
07.2019 - 08.2021
Billing Specialist
ARMS, LLC.
09.2017 - 07.2019
A.A.S Legal Specialization/Office Administration -
Gibbs College of Boston
Certificate for Medical Billing/Coding -
Kaplan Career Institute
Similar Profiles
Pimpicha KhepatnPimpicha Khepatn
Legal Officer at Mass Rapid Transit Authority of ThailandLegal Officer at Mass Rapid Transit Authority of Thailand
Phelon HodgePhelon Hodge
Driver at mass transit authorityDriver at mass transit authority
N.G.W. Kumara S.N.G.W. Kumara S.
Consultant Engineer at Construction of Mass Rapid Transit (MRT) Stations and Tunnels under Land Transport Authority (LTA)Consultant Engineer at Construction of Mass Rapid Transit (MRT) Stations and Tunnels under Land Transport Authority (LTA)
MELISSA MELCHERMELISSA MELCHER
Public Transit Bus Operator at Battle Creek CityPublic Transit Bus Operator at Battle Creek City
Anthony Villarreal SalazarAnthony Villarreal Salazar
Part Time Bus Operator at VIA Metropolitan TransitPart Time Bus Operator at VIA Metropolitan Transit