Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Kieisha Denton

Phoenix,AZ

Summary

Accomplished Corporate Pharmacy Purchasing Manager at Steward Healthcare, I am a licensed and certified pharmacy technician. I went from being a prn employee to the corporate pharmacy purchasing manager in 8 years. I have an extensive background working in almost all pharmacy type settings including but not limited to hospital, retail, and mail order. I have been a technician for over 24 years, and I enjoy what I do. I enjoy working as a team, as well working on my own. I work well under pressure, I can multi-task, prioritize my work, meet deadlines ahead of schedule, and I also have strong data entry, analytics, and communication skills. I can manage a small group of people or an enterprise if needed. I have hosted trainings and onboarding of new technicians and pharmacists. I have experience in vendor management and cost savings. I have an analytical background with PowerBi/Qlik Sense knowledge and a Six Sigma approach, I also excel in driving efficiency and quality assurance standards. Skilled with building and maintaining vendor relations, team leadership, project management and implementing strategies to reduce overhead cost. I have talent working collaboratively across departments and with suppliers to achieve business objectives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Corporate Pharmacy Purchasing Manager

Steward Healthcare
Mesa, AZ
04.2024 - Current
  • Review, contract, and approve purchases by enterprise purchasers, manage drug shortages and vendor maintenance - interact with pharmaceutical manufacturers and distributors, develop, and manage analytic tools for efficient procurement and inventory control, establish new policies and procedures, educate new purchasers, host weekly meetings, foster and maintain relationships with suppliers, introduce innovations and provide market insights
  • Handled procurement records for ordered and received goods
  • Assist with updating the pharmacy policy and procedure, Standard Operating Procedures, and Job Aide manuals for the enterprise/ Pharmacy Department
  • Ensures contract compliance for all Steward Hospitals through continuous monitoring
  • Responsible for overseeing procurement channels and market opportunities to enhance efficiency and stay on budget for the enterprise
  • Researched requests, back orders, and drug shortages for the enterprise
  • Conducted comprehensive training sessions for new hires on purchasing protocols
  • Researched new products or services that could benefit the organization through improved efficiency or cost savings
  • Coordinated regular cadence meetings with key stakeholders
  • Monthly/ Semi-annual enterprise meetings while also monitoring inventory levels to anticipate future needs based
  • Managed relationships while solving complications associated with vendors, GOP, and 503B
  • Facilitated regular enterprise purchaser meetings weekly
  • Integrated new pharmaceutical features into Meditech EHR software
  • Ensure compliance with established guidelines during acquisitions
  • Assisted with system deployment across various locations to track expenditure trends
  • Facilitates integration of new drugs into Pharmacy Operating System
  • Executed adherence-driven procurement processes
  • Monitored inventory to maintain optimal levels
  • Contributed to defining product requirements
  • Provides timely information to department queries
  • Ensures drafts meet grammar standards
  • Adheres to confidentiality standards
  • Tracked orders placed, invoices received, and payments made
  • Stayed informed on market changes to uncover new possibilities for development
  • Executed comprehensive review on past procurement records for precise demand forecasting
  • Ensured adherence to legal compliance through policy implementation
  • Showcased flexibility while managing various responsibilities
  • Facilitated induction processes for seamless employee onboarding
  • Met customer expectations through swift problem-solving
  • Managed numerous projects, ensuring deadlines were met
  • Monitors access to Order Express and reporting functionalities
  • Maintains high standards in charging and reporting processes
  • Ensures that Purchasing Agents are appropriately segregating look-alike, sound-alike medications in the Pharmacy.
  • Executed autonomous decisions for information inquiries
  • Hosts enterprise-wide departmental meetings, in-services, and quality improvement programs.
  • Protect confidentiality of system access credentials
  • Maintains all required training and education, per department requirements.
  • Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
  • Negotiated contracts with vendors to secure the best possible prices for goods and services.
  • Cultivated strong supplier relationships ensuring on-time product delivery

Corporate Pharmacy QA Analyst

Steward Health Care
Mesa, AZ
07.2018 - Current
  • Reviewed requirements documents and developed test plans to meet customer objectives.
  • Performed functional, integration, system testing, regression testing as well as user acceptance testing.
  • Data management and collation of various CMS, regulatory, and governmental quality and performance indicators monthly including, but not limited to, the following: Adverse drug events, Controlled substance audits, USP 797 compliance, and Department-specific QA/PI programs
  • Assists the pharmacy department in effective operations by supporting proper maintenance, utilization, and operation of the following: Barcode database in pharmacy information systems, Automated dispensing best practice adherence, Formulary management within pharmacy information systems, Discrepancy resolution in pharmacy information systems
  • Assists the pharmacy department in effective inventory management practices including, but not limited to, the following: Participation in inventory control activities, Support of physical inventory, Creating and maintenance of appropriate inventory min/max levels
  • Overseeing, supporting, and ensuring compliance of pharmacy revenue capture and charge exception resolution.
  • Overseeing and coordinating with pharmacy buyers various inventory management programs including, but not limited to, the following: Transfer of high value inventory approaching expiration, Medication consignment, Interdepartmental billing, CDM auditing
  • · Administrative support, as needed, of various hospital committees including Pharmacy and Therapeutics and Quality across the system
  • Arrange/conduct hospital and pharmacy orientation for new hires
  • Supervise all drug storage areas in accordance with legal and best demonstrated practice
  • Assist with establishing standards and training for sterile product preparation in compliance with USP 795/797/800 non-sterile and sterile preparation standards, including annual review of master formulation records
  • Manages queries from within the department
  • Assess drafts for suitability and grammatical accuracy
  • Collects data from diverse sources utilizing various software tools
  • Adheres to confidentiality guidelines
  • Upholds information privacy standards
  • Assist in the develop and implement a training and competency program for all staff and maintain records of those completed competencies
  • Supported pharmacy quality processes
  • Managed charge entries efficiently for department and patients
  • Handles information inquiries with autonomous decision-making
  • Assist with the purchase of drugs and supplies in accordance with GPO bids and best demonstrated practices
  • Assist in the development and maintenance of information systems and other technology applications within the Pharmacy
  • Meet or exceed all Accreditation Bodies (TJC, DNV, CMS, BOP) standards related to pharmacy
  • Assisting hiring pharmacy directors, as needed, with new employees via onboarding and training on standardized health system policies and procedures.
  • Ad hoc participation and support of system-wide and local facility projects.
  • Observing all organization standards for the pharmacy technician job description.
  • Oversight of drug and supply purchases for the enterprise
  • Assures that local Purchasing Agents are trained and educated to ensure all orders received are properly checked-in and put away
  • Inform appropriate staff is informed about drug shortages or upcoming issues
  • Monitors and maintains backorders until resolved
  • Oversees documentation by local Purchasing Agents of all drug recalls and measures taken
  • Monitors the issuing of drugs or supplies to departments throughout the hospitals and clinics
  • Responsible for data management using applications like including but not limited to Pestle and Pharmacy Keeper and collation of quality and performance indicators, supporting proper maintenance and utilization of pharmacy information systems, effective inventory management practices, compliance with pharmacy revenue capture and charge exception resolution, coordinating inventory management programs, administrative support for hospital committees, processing IT tickets, observing organization standards, and assisting in hiring and training.
  • Facilitated exceptional customer relations across various professional groups not limited to vendors, account managers, GPO managers, doctors, C-Suite.
  • Processing entire enterprise (35 hospitals) pharmacy non-formulary charges
  • Performed multiple audits including but not limited to proactive diversion, patient dose omissions, duplicate prn orders.
  • Made sure the pharmacy was open for business ready regarding JCaho/ DNV readiness.
  • New hire on-boarding/ training (also hosted training sessions for the enterprise as needed) including but not limited to monitoring license and certifications.
  • Leapfrog audit assistance for hospital ratings for the enterprise
  • Entered incident reports including but not limited to ADRs and ADEs
  • Worked closely with project managers, developers, and other team members throughout the software development lifecycle.
  • Conducted initial debugging by analyzing configuration files, logs, and code pieces.
  • Reviewed product designs and specifications to ensure they meet pharmacy needs and industry standards.
  • Created exercises and quality assessments to reinforce learning.
  • Collected data and developed and utilized appropriate metrics for facilitating case reviews and root cause analysis.
  • Created user guides, training materials, and SOP documentation.
  • Provided training and technical support throughout the entire software development life cycle.
  • Utilized SQL queries to perform data validation checks on databases.
  • Evaluated system performance under various load scenarios and identified areas of improvement.
  • Participated in product design reviewed to provide input on functional requirements, product designs, schedules, and potential problems.
  • Developed audience-appropriate presentations regarding project issues and implementations.
  • Maintained up-to-date knowledge of applicable technologies, toolsets and processes related to QA activities.
  • Executed various tests and tracked results to identify areas of improvement.
  • Troubleshot to identify issues, determine cause of problem, and facilitate solution to restore processes.
  • Identified program deviance from standards and suggested modifications to ensure compliance.
  • Reported progress updates regularly during sprints and release cycles for stakeholders’ visibility.
  • Investigated customer complaints regarding application malfunctions or bugs reported through help desk tickets.
  • Documented all phases of QA process including test results, bugs found, and fixes applied.
  • Modified existing software to correct errors, allowed it to adapt to new hardware and to improve its performance.
  • Monitored program performance to ensure efficient and problem-free operations.
  • Managed databases that were converted from complex data into easy-to-interpret data.
  • Retrieved and manipulate data for analysis of system capabilities and requirements.
  • Reviewed and troubleshoot software documentation to confirm technical accuracy, compliance, and completeness/ minor problems.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives. Also, to resolve issues quickly while ensuring a high level of quality assurance standards were met.
  • Responded quickly to provided excellent, efficient, and courteous service to meet customer needs and resolve problems while working in a fast-paced environment.
  • Performed general maintenance and repair on applications as needed.
  • Managed and coordinated multiple projects while ensuring timely completion.
  • Identified ways to improve efficiency in operations and implemented process changes.
  • Skilled in using various software applications and programs including Microsoft Office and QlikSense/ PowerBI.
  • Supervised computer programmers and other systems analysts and served as project leaders for systems projects.
  • Pulled and presented data monthly for each hospital in the enterprise, and individual pharmacists.
  • Collect and compile data, create accurate reports, develop meaningful presentation of findings
  • Manage various sources of information and large data sets/feeds
  • Establish and maintain positive working relationships with internal customers and external vendors, including individuals in other departments (e.g. clinicians, finance, etc.)
  • Function independently, manage multiple projects, and meet agreed upon deadlines
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
  • Ability to establish and maintain positive and effective work and team relationships with coworkers, clients, members, providers, and customers in a deadline-driven, dynamic, multi-tasked environment

Purchaser

Steward Healthcare
Phoenix, AZ
01.2018 - Current
  • Reviewed and evaluated supplier contracts to ensure compliance with legal requirements.
  • Developed strategies for cost reduction and improved quality of purchased goods or services.
  • Negotiated with vendors to secure advantageous terms and conditions.
  • Processed purchase orders in a timely manner according to established procedures.
  • Consulted with ADOP about budgets and goods to be purchased.
  • Managing inventory for compliance with GPO, and suppliers
  • Maintaining all purchasing needs for the pharmacy department and submission of all invoices to corporate office along with proper reports needed for the end of month.
  • Developed and maintained relationships with new and existing vendors and suppliers.
  • Inspected merchandise and products to determine quality, value, and yield.
  • Maintained accurate records of purchases and pricing.
  • Trouble shooting barcode errors that nursing is having with medications
  • Generated purchase orders, contracts, and other documentation to support the procurement process.
  • Prepared monthly budget reports summarizing spending activity across departments.
  • Evaluated current inventory levels and forecast future requirements.
  • Ensured compliance with all applicable laws and regulations in the procurement process.
  • Executed purchase orders and maintained accurate purchase records.
  • Monitored and analyzed sales records, trends, and economic conditions to anticipate consumer buying patterns, company sales, and needed inventory.
  • Reconciled variances between purchase order and invoice.
  • Analyzed market trends to identify cost-effective purchasing opportunities.
  • Collaborated closely with internal stakeholders to address supply chain issues or concerns.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Identified ways to improve efficiency in operations and implemented process changes.
  • Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Worked with our reverse distributor to return medications for credits.
  • Purchase drugs and supplies in accordance with hospital GPO Bids and Steward Health Care best demonstrated practices
  • Assures that all orders received are properly checked-in and put away
  • Manages drug shortages and “outs” and communicates to appropriate staff
  • Monitors and maintains backorders until resolved
  • Responsible for issuing drugs or supplies to departments throughout the hospital and hospital clinics
  • Maintain contract compliance through constant monitoring of purchases, proper use of shelf labels, Min/Max, bar codes, stock cards, etc.
  • Processes invoices and credits daily. Monitors purchase ledger against monthly purchase budget
  • Monitors statements or direct vendor log for invoices not paid
  • Assure adequate control and documentation of controlled substances
  • Returns outdated and unusable medications to the reverse distributor (e.g., Inmar, Stericycle), and ensures proper credit is received
  • Understands and maintains the standards set by the Drug Supply Chain and Security Act (DSCSA)
  • Maintains proper records for purchases / sales to local pharmacies (borrow/loan)
  • Documents all recalled drugs and action taken
  • Assists in preparing for and supervising physical inventory functions including verifying final reports
  • Maintains proper inventory control and storage (Min/Max, monitoring stock levels, maximizing turns)
  • Rotates stock to ensure use before expiration date
  • Reports significant builds and burns of inventory monthly using the Inventory Build/Burn Spreadsheet
  • Assist in supervising pharmacy billing. Ensure that patient charges and credits are done promptly and accurately
  • Assists in getting new drugs added to the Pharmacy Operating System and maintains Charge Master
  • Maintain a readily retrievable filing system for all Invoices, billing, narcotic, and ancillary records
  • Ensures the Departmental / Clinic Charging (IDB) is done accurately and monthly summary reports are completed by the deadline
  • Ensures that look-alike, sound-alike medications are segregated in the Pharmacy.
  • Repackages bulk medications in unit-dose packages safely and accurately per established procedures using appropriate techniques
  • Demonstrates competence in automated dispensing equipment and adheres to established processes and procedures
  • Maintains security and confidentiality of passwords
  • Attends and participates in departmental meetings, in-services, and quality improvement programs
  • Maintains all required training and education per department requirements
  • Adheres to hospital and departmental policies and procedures. Complies with all requirements related to risk management, safety, security, fire, and infection control. Complies with all applicable state, local and federal regulations
  • Assists in maintaining Automated Dispensing Machine databases according to assigned template

Pharmacy Automation Coordinator/ Back-up Purchaser

Cardinal Health
Tempe, AZ
04.2017 - 12.2017
  • Reviewed and evaluated supplier contracts to ensure compliance with legal requirements.
  • Developed strategies for cost reduction and improved quality of purchased goods or services.
  • Negotiated with vendors to secure advantageous terms and conditions.
  • Provided technical support for pharmacy technology systems, performed maintenance on Pyxis equipment, managed inventory, monitored dispensing errors, reviewed stock items, maintained functionality of cabinets, placed work orders, reviewed narcotic discrepancy and waste reports, reviewed par versus utilization reports, generated and distributed reports.
  • Handled incoming calls, prepared intravenous compounding medications, assisted pharmacists, coordinated Pyxis machines, trained users, ran reports, monitored medication utilization, oversaw purchasing process, managed recalls, conducted inventories, cycle counts, and stayed within budgets.
  • Adapted to new technologies and project requirements quickly, demonstrating strong learning and problem-solving skills.
  • Developed and implemented automated pharmacy systems to improve efficiency and accuracy of medication dispensing processes.
  • Analyzed data trends to identify opportunities for improvement in pharmacy workflow processes.
  • Executed purchase orders and maintained accurate purchase records.
  • Developed and maintained relationships with new and existing vendors and suppliers.
  • Maintained accurate records of purchases and pricing.
  • Inspected merchandise and products to determine quality, value, and yield.
  • Processed purchase orders in a timely manner according to established procedures.
  • Ensured compliance with all applicable laws and regulations in the procurement process.
  • Reconciled variances between purchase order and invoice.
  • Identified ways to improve efficiency in operations and implemented process changes.
  • Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems and giving excellent customer service while working in a fast-paced environment.
  • Performed general maintenance and repairs on the pyxis machines.

Certified Pharmacy Technician

Cardinal Health
Tempe, AZ
09.2016 - 04.2017
  • Provided medication and other healthcare products to customers accurately and efficiently.
  • Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Reviewed and confirmed information accuracy in prescriptions
  • Kept track of medication stock levels.
  • Prepacked bulk medicines with prescribed medications and affixed labels.
  • Processed prescriptions in accordance with state and federal regulations.
  • Maintained confidentiality of all patient records and information as required by HIPAA regulations.
  • Trained other pharmacy technicians, abiding by state regulations for training and licensure.
  • Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions.
  • Monitored temperature-controlled storage areas daily to ensure proper storage conditions were maintained.
  • Assisted pharmacists in preparing intravenous admixtures under USP 800 guidelines.
  • Monitored inventory levels and maintained shelves, stocking with adequate supplies.
  • Maintained strict infection-control standards to ensure safety of staff and clients
  • Developed strategies to improve efficiency of workflows within the department.
  • Prepared sterile medications in compliance with USP 797 standards.
  • Adhered to standard operating procedures ensuring accurate records were maintained.
  • Maintained inventory levels in automated dispensing machines.
  • Executed detailed inspections for quality assurance
  • Addressed medication inaccuracies with on-duty pharmacist

Certified Pharmacy Technician

Avella Specialty Pharmacy
Phoenix, AZ
10.2015 - 08.2016
  • Consistently exhibits behavior and communication skills that demonstrates commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Adhered to guidelines while managing multiple tasks simultaneously, including double monitors for data entry, phone etiquette, and use of resources.
  • Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate
  • Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and/or document patient issues
  • Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures
  • Meet department goals which include but not limited to call volume, accuracy, quality, and attendance
  • Utilize systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs
  • Transform verbal details accurately into written format according to standards
  • Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH)
  • Data enters PCP changes into the system and processes paperwork as necessary
  • Manage high call volumes effectively in response to patient queries
  • Perform scheduling, re-rescheduling, and cancelation of patient appointments.
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Medical terminology experience
  • Expert in simplifying healthcare-related jargon for customer comprehension
  • Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers for a specified products
  • Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers

Certified Pharmacy Med Rec Technician

Carondelet Health Network
Tucson, AZ
05.2008 - 05.2015
  • Making clinical observations about the medicines patients state they are currently taking including supplements and communicating the information with the pharmacist, doctors, or other caregivers.
  • Conducted direct patient interviews
  • Checked all provided health information through direct contact with relevant providers
  • Worked closely with RPH, RN, Case Manager, and social worker to insure medication history has been updated prior to patient discharge.
  • Talk to patients about medication compliance and ways to adhere to taking medication correctly.
  • Some patient education on the medications that they are currently taking.
  • Communicated with patients for 30-45 days post discharge to avoid readmission.
  • Accurately review medication histories with patients/caregivers to avoid medication errors such as omissions, duplications, dosing errors, or drug interactions;
  • Maintaining an accurate record of a patient's medications to promote patient safety and improve healthcare outcomes

Education

High School Diploma -

Beechcroft High School, Some College Ohio State University
Columbus, US, OH
06.1996

Some College (No Degree) - Bachelors of Science

The Ohio State University
Columbus, OH

Skills

  • Microsoft: Word, Excel, PowerPoint, Spreadsheets, Pivot tables, some power query skills; SharePoint, Teams
  • 503B, 340B knowledge
  • Procurement Specialist, cost management, budget optimization;
  • Leading Weekly, monthly, quarterly Meetings, for techs, and pharmacists
  • Training for new applications that are being launched for the enterprise including but not limited to C-Suite
  • Quality and Data Analyst reporting knowlwdge
  • Vendor Relationship Management
  • Profit and loss understanding
  • Document Preparation
  • Project Management
  • Stakeholder relationship development
  • Account Management
  • New Vendor Setup
  • Process Development
  • Meticulous eye for detail
  • Quality assurance standards
  • Compliance Management
  • Pyxis/ Knowledge Portal; Pestle; Pharmacy keeper; Sentri 7
  • Cerner, Meditech software
  • Electronic Medical Records (EMR)
  • Insurance Claims Management
  • Experienced with USP Standards 795, 797, and 800
  • AZ BOP Law
  • Six Sigma
  • PowerBi/ Qlik Sense
  • IT Tech Support
  • Supply Chain Management

Certification

Arizona State Board Licensed and PTCB Certified Intravenously and Chemo trained.

Affiliations

  • Feeding the homeless
  • Back to school drives
  • Volunteer at schools when kids were little as needed
  • Toy drives during christmas
  • Adopt a family

References

References available upon request.

Timeline

Corporate Pharmacy Purchasing Manager

Steward Healthcare
04.2024 - Current

Corporate Pharmacy QA Analyst

Steward Health Care
07.2018 - Current

Purchaser

Steward Healthcare
01.2018 - Current

Pharmacy Automation Coordinator/ Back-up Purchaser

Cardinal Health
04.2017 - 12.2017

Certified Pharmacy Technician

Cardinal Health
09.2016 - 04.2017

Certified Pharmacy Technician

Avella Specialty Pharmacy
10.2015 - 08.2016

Certified Pharmacy Med Rec Technician

Carondelet Health Network
05.2008 - 05.2015

High School Diploma -

Beechcroft High School, Some College Ohio State University

Some College (No Degree) - Bachelors of Science

The Ohio State University

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Kieisha Denton