Kiel Martin
Operations Supervisor
Joliet,IL
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
SRC Logistics
12.2022 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Operations Supervisor
RJW Group
07.2022 - 12.2022
- Supervised over 50 associates
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Lead/Supervisor Assistant
Saddle Creek Logistics
07.2018 - 07.2022
- Promoted to Lead within six months for optimizing client retention and production and Led 20 first shift warehouse associates
- Core Responsibilities: Monitor 25 warehouse staff to streamline cost-efficient operations to ensure service quality in given timelines
- Design and deliver omnichannel logistics for various customers, including manufacturers, retailers, and ecommerce companies in compliance with standard operating procedures
- Follow up sales, perform quantitative analysis and prepare quarterly sales reports to assess KPIs
- Monitored storage requirements and controlled temperature to maintain quality and clean machinery to lessen downtime
- Resolved problems, improved operations and provided exceptional service
Forklift Driver
Saddle Creek Logistics
01.2018 - 07.2018
- Minimized 5% damage rate while unloading goods from trucks/rail cars and properly placed pallets on storage racks by efficiently using sit-down forklift
- Unloaded trucks and rail cars and moved materials to staging area
- Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities
- Prevented waste when transferring materials between transport containers and processing equipment
- Operated all loaders, sit-down and reach equipment safely and efficiently to prevent damage to items and avoid injuries
- Located proper slots on storage racks and set pallets in place with forklift
Forklift Driver / Lead
DSC Logistics
07.2015 - 12.2018
- Guided team of 15 associates to increase efficiency of palletized goods movement through facility
- Core Responsibilities:
- Helped in loading and unloading materials from and to stock points and crown reach truck
- Proficiently used crown forklift to placed pallets on racks in proper orientation to prevent damage
- Coordinated with coworkers to ensure uninterrupted services and timely transport of materials
- Actively reported problems and damages to supervisors, ensured complete documentation, and prepared accurate invoices
Sales Associate
Sears
03.2012 - 03.2015
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.talked to over 100 customers during the day. both in person and on the phone
Education
High School Diploma -
Clifton Central High School
2000
Skills
- SSS
- Operations management
- Strategic Planning and Implementation
- Project Management
- Detail-Oriented
- Regulatory Compliance
- Process Improvement
- Change management
- Collaboration
- Written and verbal Communication
- Independent & Team Work
- Team Training and Development
- Relationship Building
- Sales
- Documentation
- Database Maintenance
- Supervisory and Monitoring
- Scheduling
- Workload Prioritization
- Multitasking
- Time Management
- Problem Solving
- Judgement & Decision Making
- Quick Learner
- Flexibility
- Inventory Control
- Sit-Down and Crown Forklift
- WMS, Microsoft Word, PowerPoint
- Team building
- Interpersonal Communication
- Planning and Coordination
- Data Entry
- Attention to Detail
- Problem-Solving
Additional Information
- K | M Available upon request
Timeline
Operations Supervisor
SRC Logistics
12.2022 - Current
Operations Supervisor
RJW Group
07.2022 - 12.2022
Lead/Supervisor Assistant
Saddle Creek Logistics
07.2018 - 07.2022
Forklift Driver
Saddle Creek Logistics
01.2018 - 07.2018
Forklift Driver / Lead
DSC Logistics
07.2015 - 12.2018
Sales Associate
Sears
03.2012 - 03.2015
High School Diploma -
Clifton Central High School
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