Kiel Sever
Cuyahoga Falls
Summary
Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Gunton Corporation
11.2017 - Current
- Manage customer projects from start to finish
- Schedule and route technicians on Oracle system to reach goal of 5 stops per day (currently at 6 stops per day)
- Accurately order parts to cut down on return trips and maximize profitability (one of two service departments in the country that are profitable)
- Quote projects for parts and labor based off technician and customer notes
- Handle service emergencies to quickly get a technician out for service
- Work with other departments to handle service needs
- Assist technicians in the field on larger service events
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Department Manager
Lowe’s
04.2006 - 11.2017
- Managed sales and organization of multiple departments
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Oversaw kitchen and bathroom remodels from point of sale to completion
- Provide a high level of customer service to maximize sales and earn repeat business
- Review best practices with sales team to help increase sales and accuracy, offer feedback and written evaluations to help improve performance
- Supervise six sales employees and delegate daily/weekly work
- Maintain inventory and displays through various weekly and monthly reports
- Sales experience with customers and business-to-business
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Education
BBA - Business Management, Entrepreneurship, Family, and Small Business
University of Toledo
ToledoSkills
- Account Management
- Retail Sales Customer Service
- Stocking and Replenishing
- Microsoft Excel
- Order Fulfillment
- Staff Training
- Delivery Scheduling
- Order Processing
- Quality Control
Timeline
Customer Service Representative
Gunton Corporation
11.2017 - Current
Department Manager
Lowe’s
04.2006 - 11.2017
BBA - Business Management, Entrepreneurship, Family, and Small Business
University of Toledo
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